Patty Ann Ceballos

PATTY ANN CEBALLOS Centro, Mandaue City Cebu-- I am enthusiastic with more than 8 years of experience in the BPO industry. I am currently seeking a position to where I can maximize my communication skills and problem-solving abilities. EXPERIENCE JULY 18, 2022 – FEB 19, 2023 SALES ADVISOR I, CONCENTRIX • PROVIDES CUSTOMER SUPPORT, TYPICALLY IN A RETAIL ENVIRONMENT. • OFFERS THE CUSTOMERS SOME RECOMMENDATIONS ON PRODUCTS TO PERSUADE THEN TO BUY. • INTERACTS WITH CUSTOMERS VIA PHONE CALLS TO ANSWER QUESTIONS, INQUIRIES, INCREASE SALES, AND ELEVATE THEIR EXPERIENCE WITH THE COMPANY. MAY 6, 2022 – JULY 14, 2022 APPOINTMENT SETTER, ZERO DOWN SOLAR • CALL PROSPECT CLIENTS AND OFFERS THEM TO TAKE AN APPOINTMENT FOR SOLAR ESTIMATES. • • IDENTIFY POTENTIAL CLIENTS, REACHING THEM ON THE PHONE. RECORDED TIME AND DATE OF APPOINTMENT IN THE SYSTEM. SEPT 2, 2019 – NOV 24, 2021 D2TS ASSOCIATE, AMAZON OPERATIONS SERVICE PHILIPPINES INC. • ANSWERED APPROXIMATELY 80-100 CONTACTS PER DAY PERTAINING TO TECHNICAL ISSUES. • MEMORIZED ALL COMPANY PRODUCTS AND SERVICES TO BE ABLE TO ANSWER CUSTOMER QUESTIONS QUICKLY AND EFFICIENTLY. • WORKED WITH UPPER MANAGEMENT TO ENSURE APPROPRIATE CHANGES WERE MADE TO IMPROVE CUSTOMER SATISFACTION. FEB 26, 2018 – JULY 4, 2019 PROCESS EXECUTIVE, COGNIZANT PHILIPPINES • DISCUSSED PHARMACY COVERAGE TOWARDS THE MEMBERS. • RESPONDED TO TELEPHONE INQUIRIES, PROVIDING QUALITY SERVICE TO CUSTOMERS INQUIRING ABOUT THE AVAILABILITY OF PRODUCTS. • ADDRESSED CUSTOMER SERVICE INQUIRIES IN A TIMELY AND ACCURATE MANNER. OCT 9, 2017 – FEB 23, 2018 CUSTOMER SERVICE REPRESENTATIVE, OPSIFY PHILIPPINES INC. • • • CALLED OUT CUSTOMERS TO OFFER THEM TO TAKE THEIR ANNUAL WELLNESS VISIT. SET AND RECORD APPOINTMENTS IN THE SYSTEM. ADHERED TO SCRIPTS AND TALKING POINTS PROVIDED FOR EACH TYPE OF PHONE CALL ACCEPTED OR MADE. SEPT 7, 2015 – SEPT 1, 2017 TECHNICAL SUPPORT REPRESENTATIVE, SYKES ASIA INC. ANSWERING PHONE CALLS THROUGHOUT THE DAY RELATING TO INTERNET CONNECTIVITY ISSUES. • PROVIDING BASIC TECHNICAL SUPPORT FOR CLIENTS ON A WIDE RANGE OF COMPANY PRODUCTS AND SERVICES. • BUILT CUSTOMER LOYALTY BY PLACING FOLLOW-UP CALLS FOR CUSTOMERS WHO REPORTED PRODUCT ISSUES. May 14, 2014 – April 6, 2015 TELEMARKETER, EXPERCS INC. • • CONVINCED CLIENTS TO TAKE THE BANK’S CREDIT CARD. KEEP TRACK OF DAILY PROGRESS, ALONG WITH MAINTAINING PROSPECT PROFILES WITH A NUMBER OF TIMES CONTACTED. • CONTRIBUTED 60+ OUTBOUND COLD CALLS PER DAY AND SET AN APPLICATION FOR THEM. EDUCATION APRIL 2014 BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION, UNIVERSITY OF CEBU REFERENCES MANUEL PLEXUS TANDAYAG - TEAM MANAGER AMAZON OPERATIONS SERVICES PHILIPPINES INC. PHILIP AMERIGO TAPANGAN - TEAM LEADER COGNIZANT PHILIPPINES SHERYL PERALES TEAM LEADER - COGNIZANT PHILIPPINES