Paul A. Salas

PAUL A. SALAS -- Barcelona, Spain PROFESSIONAL PROFILE Proficiency and experience in customer service, production and account coordination/management and sales within a print media and SaaS environment both onsite and remotely. SKILLS  Management leadership skills,  Pre-flight and Pre-press knowledge,  Customer Service,  SaaS, MS Office Suite. Adobe Suite, Desktop pro  Google Docs  Basic Spanish EXPERIENCE MN Works EU LTD- Customer Service Representative (Remotely)  Communicating with customers through various channels (email/chat/phone)  Gain a sophisticated understanding of how our platform works so you are able to assist with any CS inquiries.  Maintain customer records by updating account information  Review incoming and ongoing accounts to ensure adherence to publishing standards  Help Desk and Troubleshooting technical issues  Sales, promote and sell product/services to existing and prospective customers  Establish, develop and maintain positive business and customer relationships  Comfortable with working remotely from home while managing my time effectively Columbia University in the City of New York- Production Coordinator  Customer Service  Updating pending and finished production orders within the company system  Liaise between Customer and Print Production  Inform clients of our printing capabilities, deadlines, and production alternatives  Onsite work orders for clients  Communicate with outside vendors for offset pricing and capabilities.  Sales ABC Imaging New York, NY- FM Manger  Liaison between clients and ABC production center with large jobs  Troubleshoot printers and copiers for onsite clients  Meter cataloging for onsite copiers and printers  Supply ordering  Onsite work orders for clients  Stocking and changing paper and toner for copiers and plotters  Customer Service  Billing monitoring for onsite location Bravado International Group Merchandising Services, Inc. (Universal Music Group) New York, NY- Production Coordinator  Production Coordinator for merchandise of major record label bands and artists to retail environments  Ordering finished printed merchandise for major retail environments  Ordering blank materials for printing merchandise  Coordinate pick up and delivery of said merchandise to its retail destinations and stock warehouse  Updating pending and finished production orders within the company system Penguin Group (USA) New York, NY Print Shop Supervisor/Assistant Manager 2003 - 2008  Train new hires in reprographics, printing, pre-press, imaging, and scanning through web-based and software applications  Liaise with onsite copier technician; IT department for the installation of new scanning and copier programs and equipment; and mailroom for distribution of print orders to in-house clients  Inform and communicate with in-house clients about Print Shop capabilities, deadlines, and production alternatives  Train in-house clients in the use of scanners, and placing and uploading job orders using webbased and analog methods  Meet with outside equipment vendors to assess proper printing equipment and software applications for company-wide use  Responsible for all work being directed to the print shop, including overseeing intake, calculating job flow, prioritizing work, overseeing output, quality checking, and delivery.  Coordinate with Editorial, Art, and Marketing departments in pre-press, printing, and copying, production, and distribution of edited manuscripts, printed marketing, and sales materials, and graphic correction samples..  Compile weekly status reports on copier activity and job flow  Promoted from Operator to Supervisor in 2004 and then to Assistant Manager in 2007 EDUCATION Borough of Manhattan Community College, New York, NY Hunter College, New York, NY