S EASONED I T P ROFESSIONAL
Remote - -
P
ROFESSIONAL,
SEASONED, AND PASSIONATE IT TECHNICIAN KNOWN FOR MY EXTENSIVE BACKGROUND in
Network Installation, Computer Diagnostics and Network Troubleshooting environments.
Proven ability to work successfully with technical teams, Basic Computer Consulting, and
overseeing Technical Groups. Experienced in maintenance of technology systems. Adept at
creating Marketing/advertising Designs, project Management efforts, and Twenty-four Hour
technical Support System. Expertise in Computer and Printer Repair from conceptualization and
requirements determination to final testing and implementation. Able to administer twenty-four
Hour Remote Support for Client Base and Company/Organizations and develop outside PC
support. Outstanding presentation, leadership, and communication skills. Developed and seasoned
Onsite Maintenance and Repair Skills.
Paul Nathan Anderson
KEY SKILLS
OS Installation & Troubleshooting
Report & Document Preparation
Team Building & Supervision
Spreadsheet & Database Creation
Staff Development & Training
Hardware Installation & Troubleshooting
Windows Server-, Cat 5, 5e, 6 Cabling &
Punch Panel
Desktop Administration
Mobile Support Apple, Android, BlackBerry
Computer Data
Professional
Windows 2000-Windows 10 Support
Optimization:
MS
Office
Suite
PROFESSIONAL EXPERIENCES
MOST CURRENT EXPERIENCES
Working Solutions – Contractor – Intuit TurboTax Product Support ( REMOTE) Oct 2020 – Current
Assist Customers Via Phone and Chat with assistance with Screen share Capabilities. Answer question related to
Product function, Basic Tax questions, Troubleshoot Desktop Software and Online Accounts Issues. Guide
customers to the solution.
Robert Half Technology (Friendship Village) – Installation Technician Schaumburg, IL Temp Project
Amazon EchoDot3 for Hospitality in collaboration with Vendor: Caremerge
Asset Tagged 600+ Amazon Echo Devices
Inventory of all tagged devices entered into SmartSheet
Scheduled and Installed Echo device into senior resident homes through Amazon Fleet Management
After setup of Device, worked with resident to ensure they had understanding of how to properly use preconfigured
P . NATHAN ANDERSON
Voice commands
Updated SmartSheet with resident assigned Echo Device
Worked closely with onsite IT team and Caremerge to create troubleshooting procedures
Getronics (Pomeroy) – Desktop Support Technician II -Irvine, CA 2017-June 2019
Provide Desktop Support for BBraun Medical Company for onsite end users as well as Remote user’s nationwide.
Responsibilities include Software Installation, User Account and Mobile Device Management Setups. Also
Administered Hardware Deployment for new Users. Assisted with Reconnect/Disconnects from Executive Level
Employees to Various Department Professionals. Other duties include Monthly End of Lease Exchanges of PC
Hardware for End Users. Main Duties include Daily Monitoring of Team’s Email Ticketing System through Service
Now and GWI; Manage High Priority Tickets that Populate, as well as other Non-Priority Tickets by the
Fulfillment of Tasks needed to Resolve them. Also Responsible for the Upgrade of MS Office 2007 to MS Office
2013 for Company Wide Project. Currently Strategizing the Role Out of Windows 10 Enterprise Edition across the
Company. Leadership Capabilities that include resolving Issues that populate after the Installation or Setup of
Hardware or Software, and Mobile Applications. Role requires Knowledge and Execution of Company Policies and
Procedures to Ensure Quality Control, and Security Measures are met.
ST. GEORGE LOGISTICS, Network Administrator, Los Angeles, CA 3/2017- 8/2018 ( RH Experience)
- Responsible for Controlling Ticket Database including Timely Response and Update to Database, as well as
carrying out Solutions for End Users and Office Staff.
- Installation of PC’s, Printers and Office Equipment for Various Users and Staff including Onsite Support
and Remote.
- Installation of Networks Category 5/6 Drops throughout Various Buildings Owned by ST. GEORGE
LOGISTICS, Travel to and Set up Various Types of Network Equipment.
- Assisting Clients with Active Directory, such as Set up of Email Accounts, and Windows Logins.
SMART-SOURCE, LLC, IT Field Technician, Irvine CA 4/15-1/2017
Provided On-Site Support for Various Fortune 500 Companies in the Orange County area such as:
CHASE BANK, WOOD-DRUFF SAWYER LAW FIRM, LEVEL 3 DATA CENTERS, HYANDAI FINANCIAL
SERVICES, ALLERGAN, PANERA BREAD, CORNER BAKERY RESTAURANTS, JCPENNEY STORES.
Responsibilities included Hardware/Software Support, Office Moves Set-ups and Break-downs, Inventory and Asset
Management, Network Trouble-shooting Installation and Set-ups. Also Conducted Site Survey Visits POS System
Upgrades) upon Company Requests.
IT Professional, AES Contractor Irvine, CA-
Provided Support For Private Home End Users/Small Business End Users. Adapted Relationships with Customers
based upon Technical Needs in the Home or Business Environment. Responsibilities also included Remote Desktop
Support, Hardware & Software Support, Customizable PC Support, and Customized & Tailored Desktops for
Specific Need of Client. Provided IP Camera Install/Patch Panel Setup for Business & Home Residents. Provided
Desktop Training and Technical Coaching to Clients and Staff. Working and Collaborating with Different Vendors
on behalf of Clients, and Connecting with People of all types of Calibers and Backgrounds to Fulfill the Need.
Cable Installation Technician, Sunshine Communications Contractor ( Cox Communications) 2014
P . NATHAN ANDERSON
Provide Cable Installation, Troubleshooting, Phone Plus Data Services to Residential Clients. Provide the Ultimate
Customer Service Experience to Client, while upholding Company Policies and Procedures, and meeting the Need of
the Customer First Hand, while also addressing any Issues before leaving the Premises. Duties include Aerial Poles
Servicing to Groundwork, ensuring Property Signal to Home and Device with every Installation. Addressing
Technical Issues with Router Setup, Contour Setup to Remote Setup. Also provide Home Network Support, and
getting the Customer Fully Set up before Leaving the Property. Excellent Customer Service Skills Acquired, and
working with People from all Calibers and Backgrounds.
P . NATHAN ANDERSON
“A GREAT TECHNICIAN IS NOT ONE WHO SIMPLY HAS KNOWLEDGE,
BUT ONE WHO SEES BEYOND THE PROBLEM, TO THE HEART OF THE
MATTER, AND LEADS WITH INTEGRITY AND PASSION.
CERTIFICATIONS
MS OFFICE 2000 & 2013 CERTIFICATES, CNET ONLINE COURSE CERTIFICATE, SAWYER SCHOOL
HONOR ROLL AWARDS, COMPTIA A+ TRAINING COURSE: CERTIFICATE EARNED, SECURITY
ESSENTIALS 2017 COURSE- CERTIFICATE EARNED
MS OFFICE 2000 & XP CERTIFICATES, SERVER 101, ASP.NET, WINDOWS SERVER 2008
CERTIFICATE, HP LEARNING CENTER ONLINE. DELL CERTIFIED SYSTEMS EXPERT.
VOLUNTEER EXPERIENCE:
M.O.C. INITIATIVE: MAYOR’S TASK FORCE AGAINST COMMUNITY VIOLENCE
3 ANGELS COMMUNITY SERVICE: FOOD, PANTRY & CLOTHING MINISTRY
WALK AGAINST HUNGER
PRESTIGIOUS STUDIO 54: SOUND ENGINEER
MILLENNIUM ALL STARS DRILL & DRUM CORP
MEMBER OF HARTFORD STEEL SYMPHONY (DRUMMER)
GOLDEN EAGLE PATHFINDER CLUB: YOUTH COUNSELOR & DRUM CORPS MEMBER
Paul N. Anderson
________________________________________________________________________________
