WORK EXPERIENCE
WEB HOSTING SUPPORT SPECIALIST
Newfold Digital
Paul Anthony Julian
@paulanthonyjulian
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1332 Bambang, Bocaue,
Bulacan 3018-
Oct 2018 - Dec 2021
Provided technical support for Newfold digital brands
like Hostgator, Ipage, Domain.com and many more.
Supported Shared, Cloud, VPS and Dedicated Servers
primarily with DNS, EMAIL and WEBSITE concerns on
cPanel and Vdeck Hosting Platforms. Also did upselling for Hosting products that would help the
customers website and business.
TECHNICAL SUPPORT SPECIALIST
Apple
Sep 2017 - Sept 2018
Provided technical support help for IOS devices like iPhone,
Ipad and Apple Watch.
WEB CONSULTANT
GoDaddy
ABOUT ME
Passionate and reliable
individual with 10 years
of work experience in
technical support field.
I'm skilled in
communicating with
clients over the phone,
chat and via email. I
also specialised with
DNS configuration and
resolving cPanel hosting
and website related
issues. As per web
design, I can create a
visually appealing and
functional website that
will fit the client needs.
July 2016 - Aug 2017
Provided technical support for GoDaddy customers with
DNS, Shared Hosting and Business Emails. Also did up-sell
consultation to provide options to clients on what suitable
products and service could help the grow their business
TECHNICAL SUPPORT SPECIALIST
Hewlett-Packard
May 2012 - July 2016
Provided Hardware and Software technical support
assistance also assisted with HP printer wireless and
connectivity issues. Also did up-sell consultation with
customers to recognize the needs for upgrades, new
products and service option. Served as technical lead for
newly hired agents for a few months
EDUCATION HISTORY
BS Nursing
Dr. Yanga's College Inc. Bulacan
BS Pharmacy
Emilio Aguinaldo College Manila
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