Dear Sir or Madam,
⦁ I have 32 years of experience working with a large organisation undertaking global research international contracts and multi-language Project Management.
⦁ I have worked in a Cross-cultural Project Management for technical business on Media Educational Development, Europe – Middle East – South America – US/Canada
⦁ I have training in Cost and Expenses Reduction Programs, Six Sigma and Design for Customer service, Operations, CS Quality, Product, Application and Warranty Services.
⦁ I worked for many years in the Electronics and IT Industry with proven experience in various large scales projects.
⦁ I got the ability to direct complex projects from concept to fully operational status.
⦁ I have proven ability to work in unison with staff, volunteers, and the board of directors.
⦁ I have moved from The UK to Barcelona in January 2020, I’ve spent 12 years in the UK.
⦁ Fluent English - Spanish and Portuguese at native level - Italian intermediate level
Currently and since the year 2018, I am performing as managing director of Saxons Business International based in England. (https://www.saxonsbusiness.co.uk/) Due to the numerous disadvantages of Brexit and the Covid pandemic, we are moving Saxons to the dormant Company state, and I am throwing myself into the job market looking for a position that allows me to work remotely.
My experience with international team Spanish, Italians, French, English, Germans, Arabic, Russians, Dealing with all sorts of trouble shootings
inquiries, issues, refunds, and complaints over the phone and by e-mail efficiently and
Managing a high-volume workload within a deadline-driven environment.
Promote positive customer care, helping as much as possible, to solve the problem they
have discussed. Prioritizing workloads as when customers come in with different issues or
problems, ensuring customers wait to receive an explanation and apology.
Recording, and categorization, of all issues through different kinds of Customer Support
software. Supporting side by side the manager’s team.
Previously, I worked within two high-volume customer-support call centres for a major
telecommunications carrier and a satellite television services provider. In these positions, I
demonstrated the ability to resolve a variety of issues and complaints (such as billing
disputes, service interruptions or cut-offs, repair technician delays/no-shows and equipment
malfunctions). As a plus, I worked 20 years with a large organization undertaking global
research contracts assignments for international relationships.
Proven experienced trainer and team leader.
Consultancy on cross-cultural relationships for technical business on Media - Educational
Development, Europe – Middle East – South America – US/Canada
Electronics and IT sector with proven experience in various large scales projects.
Ability to direct complex projects from concept to fully operational status, please see the
accompanying resume for details of my experience and education.