Paulo Ian J. Perez

PAULO IAN J. PEREZ Residence: 451-H M.L. Quezon St. Lower Bicutan, Taguig City, Philippines Experience: 22 years Education: Primary and Secondary - La Salle Green Hills/Resalest International School Tertiary - San Beda College/ PSBA Home School Program Course - Business Administration Mobile Number:- Email:- SUMMARY: A seasoned General Manager, Senior Human Resource Practitioner, and Freelance Consultant with over 22 years of experience in top-level corporate strategy, organization and people management, financials, marketing, research and development, learning and development, and business channels. Experiences gained are from the diverse fields of retail, food, banking and collection, consulting, sales, and start-up operations. General Manager for Business Operations (Incorporator) Hunger Stops Here Restaurant and Catering Services April 2016-Present Responsible for overseeing the entire business operations including corporate strategy, organizational and people development, financials, supply chain management, research and development, marketing, supplier sourcing, and vendor accreditation. Role also involved laying groundwork for the company's extensive growth targets in business channels which covers catering, delivery, bulk orders, and corporate accounts. Leadership and Talent Management Consultant- Human Resources (Project-based) Globe Telecom June – Nov 2015 Assigned as project lead/support for some of Globe's Core Leadership Pipeline Programs namely: 1. iLeadGlobe Young Leaders Program - one of the core leadership programs that has been running for several years. Led and managed the program in partnership with four (4) external vendors. Central focus was to enhance and improve Young Leader's ability to continuously improve self, teams, and organization. The program also includes learning sessions on high impact communication skills, leadership assessment, immediate superior/participant coaching sessions and cross-functional executive mentoring. 2. iLeadGlobe General Management Development Program - co-managed this high-profile General Management program for MBA graduates from top tier schools in the Philippines, Asia and the US. Program focuses on hiring hi-potential managers to be groomed as part of Globe's executive team. Th areas of focus include inter-department immersions, program management, strategic planning, organizational design, people management and product pitching to name a few. 3. iLeadGlobe Lead To Inspire Program - an off-site learning and enhancement course given to Globe executives. Tapped to co-design and run such program is the Asian Institute of Management (AIM) MBA School. Program includes six (6) sessions on Executive Development focusing on "entrepreneurial leadership". 4. Led the development of the iLeadGlobe 360! - a multi-rater feedback survey which aims to solicit valuable insights on current leadership behaviors of Globe executives who attended the Lead To Inspire Program. The i-Lead 360 aims to help the organization’s talent management and learning groups gauge program ROI. It also intends to measure ‘entrepreneurial leadership’ capability of participants and how they put forth and practice such learning/s in the organization. 5. Co-managed the highly-successful Emerging Executives Continuing Development Program (EECDP) Kick-off and 1st CEO Learning Session Senior Manager for Organizational Development- Human Resources PCPPI (Pepsi-Cola Products Philippines Incorporated) September 2014-March 2015 Was tasked to handle the Organizational Development function of PCPPI (National Scope) mainly focused on the improvement of the Total Rewards System (TRS), Performance Management Process (PMP), and the over-all framework for Employee Engagement (EEF). The responsibility entails very close coordination with Pepsi University (National Learning Institution) on the identification and development of all people development plans and programs. Most of PCPPI’s talent programs and initiatives are aligned to PEPSICO international and cater to a multi-cultural environment. Human Resources Manager for Leadership and Organizational Development Human Resources Manager for Main Office – HR Business Partner Human Resources Manager for Employee Relations Fresh N’ Famous Foods Inc. – Greenwich Business Unit June 2011 -September 2014 As Leadership and Organizational Development Manager, my primary assignment was to identify our Critical Talent Pool and define the applicable Total Rewards system to solidify their engagement. I was also entrusted to continuously find alternative ways to strengthen the current system/process on Succession Planning ensuring that all levels of the organization, especially at the Leadership and Management levels, have a deep bench ready for planned and sudden talent departure. Another integral part of my role was to lead the conduct of Employee Engagement surveys using both 3 rd party and internal initiatives. This includes promoting a collaborative working environment through the creation of cross-functional workgroups in the organization. As Employee Relations Manager, my role was to lead and oversee all employee engagement programs under ‘Barkadahanag Tunay’, our banner engagement framework. Some of our programs include Wellness Series, Bloodletting and Flu Vaccine Drives, Gimme 5 Donation Drive with JFC Foundation, Government Benefits Information Series, Service Awards, Summer Outing, Sports Day, Tree and Mangrove Planting, Soup Kitchen Project for Calamity Victims, Kaagapay Council, Brigada Eskwela and the Fun Fridays! As Human Resources Manager for Main Office, my main responsibility was to ensure that employees who belong to my group remain totally engaged to the company’s over-all strategic and business directions via solid and timely HR support. This became a reality when I was humbly seen as a trusted, competent and well-loved HR partner whose objectives and agenda were to ensure that team members receive nothing but sufficient training and C&B commensurate to their contribution and impact to the company’s business thrusts. Human Resources Head Fresh & Famous Foods. Inc. - Manong Pepe Business Unit June 2011-September 2014 Pioneered the Human Resources function of brand Manong Pepe which was part of the Jollibee Group of Companies for 4 years. The restaurant catered to the mass market and working class individuals who wanted to enjoy good food at affordable price points. It led to the establishment of an HR group that supported business needs in relation to Recruitment, Organizational Development, Internal and External Communication, Strategic Planning, Learning and Development, Employee Relations and Account Management. Concurrent to my role as Human Resources Head, I was also tasked to lead the Infrastructure Management and the Food, Service and Cleanliness (FSC) units of the brand. This direction was decided on by management to ensure that the new business entity subsequently adhere to set standards within and outside Jollibee Foods Corporation. In essence, my job was mainly to represent the HR team in Mancom meetings and to update the different department heads on the status of all our projects in relation to planned business expansion. District Manager Coffee Bean and Tea Leaf Philippines August 2007-February 2008 As District Manager, I was tasked to oversee eight (8) company-owned stores in North and South of Metro Manila. My role was to ensure that all the food, service, quality and cleanliness of such stores were maintained. In addition, my job was to make certain that all sales and profitability targets of my district are met on regular basis. This also includes timely and flawless execution of all people programs including employee discipline, operational policies, product enhancements and marketing promotions. A District Manager likewise acts as both head-office conduit and consultant to store teams on both short and long term Strategic Planning. Head Trainer for Regional Business Unit and International Operations Fresh & Famous Foods Inc. - Chowking Business Unit- As Head Trainer for International Operations my job mainly revolved around the following duties and responsibilities: o o o Led the TNA, recruitment, and training/development of pioneer landing and local teams for new markets (Indonesia, Middle East and India) Led the framework design of the Management Development Program (MDP) for local management teams. Led the TNA including design and execution of the Store Management Training Program (SMTP) for new franchisees, store managers, and staff of soon-to-open stores for Metro Manila and Vis Min. Collections Officer – Citibank Global/Aguilar and Aguilar Law Firm 1999 Was hired as a Collections Officer (CO) to the 90-150 days past due accounts. These accounts were considered as the most delinquent by evidence of collection difficulties in the months and years that passed. My primary task was to ensure that collection quotas/targets assigned to me were met on a regular basis. I deployed unique methods of collection such as bargaining and mutual agreements via Neuro-Linguistic Programming or NLP. Special Assistant to the GM – LMS Pharma Incorporated 1999 Worked as Special Assistant to the General Manager for Sales. My job was focused on sales -building and network expansion within Metro Manila and nearby provinces. SKILLS: Organizational Development and Strategic Planning Ace, People Management Expert, Certified Coach, and Seasoned Learning and Development Partner. LANGUAGES: Expert English and Tagalog skills. Basic Bahasa Indonesia. NOTABLE CERTFICATE COURSES, TRAINING INTERVENTIONS AND SPECIAL SEMINARS:            7 Habits of Highly Effective People (Stephen Covey) Targeted Selection (DDI International) High Impact Public Speaking Workshop (DDI International) Employee Engagement – Ateneo Cord Dave Ulrich Learning Series (Octagon International) Leading People Series - John Maxwell HR Trends - Bill Byham (DDI President) JFC Leadership Learning Zone Series - Jaime Augusto Zobel De Ayala, Washington Sycip, Lance Gokongwei, Cecilio Pedro, Manny Pangilinan, Tom Allin, Tony Tan Caktiong, etc. Coaching Manager Program (PEPSICO International) Globe Enterprise Innovation Forum 1 – featured MIT executive director Hal Gregersen as keynote speaker to talk about disruption through innovation Globe Enterprise Innovation Forum 2 – featured speakers from AmDocs and other tech companies who all talked about creating and promoting innovation in the workplace HIGHLIGHTS:      Profiled by Sylvia Smith, Senior Vice-President of Page Up Australia for a business book entitled ‘Talented Philippines’. Certified Facilitator of the PEPSICO Coaching Manager Program (CMP) by Steve Wilson -PEPSICO Asia-Pacific Talent Sustainability Director. The methodology that I used during the training and certification process was modestly recognized and commended by the facilitator and advised for direct implementation during program cascade/roll-out. Certified Worldwide Interviewer -Targeted Selection by DDI International (TS). Conducted over a thousand interviews and profiling for different levels . Passer-- Test of English as a Foreign Language (TOEFL). Was due for enrollment at Oklahoma State University, U.S.A. but passed up on the opportunity for faith in the Philippine employment system. Regularly invited for ‘talks’ and has done consulting for different organizations engaged in food, retail, sales, education, and operations. To name a few- Chowking, F.E.U., P.A.T.T.S. Globe, Emperador Distillers etc.     Was twice appointed by the board as Education Committee (EDCOM) Leader of the Jollibee Foods Corporation Multi-Purpose Cooperative wherein my group was highly instrumental and recognized for its direct contribution to the achievement of the Coop’s yearly business targets. Believes in the principle of ‘Servant-Leadership’. An advocate of a ‘Coaching Culture’ to drive business results in an organization. Successfully established Hunger Stops Here Restaurant and Catering Services last April 2016 building a base of 200 customers per day and a network of corporate and government clients including the Armed Forces of the Philippines, ACDI Cooperative, Jollibee Group of Companies, SSA Consulting Group, Silver Financing, Buenavista, B&R Corporation, Flawless, Cebuana Lhuillier Cubao, Barangay Soccorro, Madrid Polyclinic, Converys, Accenture, and Jollibee Worldwide Services to name a few. A God-fearing man who makes it a point to live a simple and happy life with my partner of 10 years and my 2 adorable kids. REFERENCES:      Raffy Dela Rosa – Executive Consultant of JTC Group of Companies; Former President of Fresh N’ Famous Group Chowking, Greenwich, and Manong Pepe Annabelle Narciso - Regional Business Unit Head of Fresh N’ Famous Chowking Business Unit Joseph Tanbuntiong - Group President of Jollibee Foods Corporation; Director of Double Dragon Properties Inc. George Wang III - Vice President and Head of Jollibee HR Eduardo Paredes - Former International Office Head of Chowking; Former General Manager of Family Mart Philippines (Sgd.) Paulo Ian J. Perez Applicant