Pavankumar Neelam

Experience in the customer service industry and in the quality assurance domain. I established my career in the International Business Process Outsourcing industry, with focus on process improvement. I have expertise in the skill of setting and running a quality assurance team for BPO or call center. I can help your team with followings; Built "House of Quality" Create a monitoring form Automated analysis Train and lead Six Sigma methodology Improve productivity and customer experience. Solve day to day problems with a logical approach