Peace Isong Akpan

I bring over 7 years of expertise in delivering professional, efficient, and high-quality services to diverse organizations. My proficiency extends across various platforms, including Zendesk's ticketing solution, Freshdesk's ticketing solution, Zoho and Gorgias/Gmail ticketing solution. Additionally, I excel in email handling, customer order information retrieval on platforms like Shopify and Sticky.IO, package tracking assistance, and adherence to refund policies for seamless issue resolution.

Notably, my skills transcend traditional customer support, encompassing live chat and social media management. I am adept at engaging with clients on different platforms, ensuring positive and constructive interaction. My experience has honed my ability to navigate and resolve disputes effectively, particularly in high-stakes environments such as PayPal and Shopify.

What sets me apart is my proven track record of transforming negative situations into positive outcomes. I leverage empathy, understanding, patience, rapport building, and a calm demeanor to diffuse tensions and build lasting relationships. I am confident in my capability to provide top-tier support to your organization, making a valuable contribution to your success. I eagerly anticipate the opportunity to collaborate with you and contribute to the continued excellence of your operations.