Pedro David Sotelo

Pedro David Sotelo García Phone number: - E-mail:-Skype ID: Live:petersotelo89 Location: Managua, Nicaragua I am a detail-oriented person willing to learn new things and contribute my customer service experience to the company. I have been delivering customer service, technical support, setting appointments, for the past 6 years for United States companies. I have a set of skills which help a lot to perform the different roles within the BPO industry like customer care representative, technical support advisor, appointment scheduler and billing skills. WORK EXPERIENCE- TECHNICAL SUPPORT ADVISOR, CONCENTRIX NICARAGUA Customer service representative. Prove and isolate issues with customer´s devices and find solutions to customer needs. Technical support for iOS-Mac OS devices, troubleshooting software and hardware issues, taking complaints regarding device not working properly, setting up appointments at the store and retrieving documents for locked devices. 2019-Present CUSTOMER SERVICE REPRESENTATIVE, SITEL NICARAGUA Customer service representative for one on the greatest company for internet, cable and phone services at United states, helping with complex billing information, troubleshooting, taking payments, taking request to create new accounts. For one year and a half I was also enrolled in the chat LOB for the same company providing Good customer service with same skills, scheduling appointments, creating new orders, new accounts and got a set of skills of retention when needed. ACADEMIC INFORMATION 2020 Intermediate Excel- Ant-Edu - College Degree, Lic. Soustainable Tourism at UNAN Managua SKILLS • Attention to Details • Problem solving • Empathetic • Multitasking • Patient • Willing to help and learn • Team work LANGUAGES • English-Conversational/fluent • Spanish-Native