Perla Mahilum Iv

OBJECTIVE To be able to provide excellent and accurate service to my client and to be able to share my knowledge and experience with the company. EXPERIENCE Sphere Rocket| Virtual Assistant ● Real estate appointment setter ○ Follow a script-driven call flow and handle questions and objections ○ Gauge seller motivation Rocket Station | Virtual Assistant ● ● ● ● ● ● ● ● [ July 2018 - February 2022 ] Corresponded with customers to resolve order issues and concerns through email and phone Assisted customers on placing orders through phone and email Processed orders, credits, returns, invoice adjustments and account maintenance Took inbound and outbound calls Assisted customers on how to manage their account through our website/portal Teleperformance Philippines | Customer Specialist (Navient) ● [ March 2022 - April 2022] Real estate cold caller and appointment setter ○ Follow a script-driven call flow and handle questions and objections ○ Gauge seller motivation ○ Input data into a Podio (CRM) form Real estate admin assistant ○ Source leads and perform skip tracing ○ Complete property research and comparative market analysis (comparables) ○ Create basic spreadsheets using Google Sheets Basic social media admin ○ Set up accounts for Facebook, Twitter, Instagram, and LinkedIn ○ Create and post content with and without Hootsuite ○ Perform basic graphic design using Canva Property management customer service ○ Manage basic maintenance work orders ○ Address general inquiries and coordinate transactions via phone and email Concentrix Philippines | Customer Service Representative ● ● ● ● ● [ April 2022 - Current] [ November 2017 - July 2018 ] Worked to resolve complaints, problems, or questions while demonstrating professionalism and courtesy to customers Assisted customers in identifying issues and explained solutions to repay their student loans Offered repayment options to the customers Processed credits Assisted customers in managing their account through the website Sitel Philippines | Sales Representative (AT&T) ● ● ● [ June 2017 - August 2017 ] Offered product promos to the customers Processed credits Worked to resolve complaints, problems, or questions while demonstrating professionalism and courtesy to customers EDUCATION College/Vocational level [ 2012 - 2014 ] Saint Louis University (SLU) Bachelor of Science in Architecture (Undergraduate) Secondary level [ 2008 - 2012 ] Pines City National High School (PCNHS) SKILLS ● ● ● ● ● ● ● ● ● ● ● ● Email and chat communication Online research Leads sourcing Skip tracing Seller lead management Cold calling and appointment setting Property market analysis Social media administration Basic property management administration Inbound and outbound call handling Photo editing Time management TOOLS MS Word / Google Docs MS Excel / Google Sheets MS PowerPoint / Google Slides Google Drive Canva Facebook Instagram Twitter LinkedIn Podio CRM Dos Outlook Salesforce Avaya Mojo Dialer 1 Poor 2 Fair 3 Good X X X X X X X X X X X X X X X 4 Very Good 5 Advanced Vonage Slack Zoom Follow Up Boss X X X X