Peter Jason Anilao

Skills:

• Advance Technical Knowledge in Computer Networking, ADSL and Internet
• Advance Knowledge in Computer Software / Hardware Troubleshooting
• Advance Knowledge in Microsoft Office Tool, Photoshop
• Strong command in English both oral and written
• Advance Inter-personal skills, handling and managing people
• Able to work in a fast pace environment can adopt easily and can work with minimum supervision
• Excellent customer service, Sales and Retention skills
• Excellent communication, listening, and interpersonal skills
• Excellent conflict management skills, Can get along with others easily
• Ability to multi-task and learn quickly

Work Experiences:

Dec 2010 - Jan 2012 I Joined Teletech as a Shift Manager for US Telco account

Jan 2012 - June 2018 I Joined TPG Philippines handling Australian Telco, I started as a shift Manager and eventually Promoted as an Operations Manager after 2 years.

June 2018 - January 2020 I joined Vocal Channels as Operations Manager for an ISP account handling Customer Service and Technical Support campaigns.

Feb 2020 - March 2021 I joined Legato Philippines as a Manager for Operations, Handling Customer Service accounts for a US Healthcare campaign.

March 2021 - Present  Due to Covid19 Scare I decided to resign and look for a remote work, I landed a job in VTMEMBER a Digital Marketing company as an Executive Virtual Assistant to the CEO before i was promoted as a Client Success Manager, Currently I'm managing all 91 campaigns for the Organization, my role is end to end support, Agent side i am responsible to do Sourcing, Recruitment, Training and Onboarding and on the client side my responsibility starts from Meet and Greet, Launch Campaign, Onboarding Campaign, Managing and Retention.