Phillips

Dynamic and results-oriented professional with a proven track record in managing high call volumes, fostering profitable client relationships, and exceeding project goals through efficient lead conversion. Demonstrates keen emotional intelligence to discern service needs and effectively utilizes diverse CRM tools, including SalesForce and Zendesk.

Additionally, I excel as an efficient Researcher, Project Manager, and Multi-tasker capable of guiding creative projects from concept to completion. Experienced in collaborating with National Defence College course participants to develop safe, acceptable, feasible, and ethical strategies for contemporary national issues. I bring a comprehensive set of skills to the fields of telesales, customer support, research, and project management.