Pilar Ohdo | Freelancer Resume

PILAR OHDO (- /- Professional Summary  A decade of experience in corporate banking and 7 years as a Virtual Assistant.  Strong experience in customer support, general virtual assistant, banking industry, real estate company, hospitality and management, BPO, product research and e-commerce  Experience in communication tools such as Slack, Microsoft Teams, Whatspp and Skype Business  Experience in scheduling tools such as Google Calendar, Calendly and Zoom  Experience in project management and file sharing tools such as Asana, Trello, Google Drive and Dropbox  Basic accounting using knowledge in Wave, Stripe and Zoho for invoices  Experience in customer support tools such as Bria VOIP, Zendesk, Nuance Chat, Zopim Chat and Loom  Experience in real estate software tools such as Follow up Boss, DocuSign, Keller Williams, DotLoop, Paperless Pipeline and SISU Education Bachelor of Science in Computer Science Lyceum of the Philippines - University – March 2002 Working Experience Company: ChuckTown Homes – USA Position: Virtual Assistant Duration: October 2021 - April 2023 Responsibilities  Manages the contract to close process. This is anchored by our main Transaction Coordinator in Charleston. Some of tasks includes Keller Williams Command, CTE and paperless pipeline  Assist Customer Team in sending leads using Follow up Boss  Add closed deal in Fast Expert  Input new contracts in SISU based on the incoming Google Form from Buyer/Seller's email.  Upload any documents sent by agent from Buyer@ and Seller@ emails to SISU  Working on Project Agent Machine Reviews  Check New Review link and add to Referral Exchange (both accounts) Company: Sea Friends Pte Ltd - Singapore Position: Administrative Executive Duration: August 2021 - December 2022 Responsibilities  Manage incoming bookings from charter brokers and third parties  Respond to customer enquiries and take direct bookings  Coordinate timings of charter  Update calendar and charter list with details and timing of charter    Issue invoices and other sales support work Support colleagues in sales towards direct customers Any other admin or sales support functions as assigned by the company Company: Collabera – Safeway - USA Position: Email / Chat Support Representative Duration: June 2020 – August 2021 Responsibilities  Responsible for problem resolution including identifying and diagnosing customer issues and inquires.  Receive and respond to incoming customer communication through email, social media, online ordering and written correspondence.  Responsible for providing knowledgeable courteous and professional service and assistance to our customers/stores via the chat and email.  Manages difficult customer situations responding promptly to the needs of the customer resolving issues in the most cost effective manner while maximizing customer satisfaction.  Escalates unresolved customer issues to supervisor as necessary.  Comprehends captures and interprets basic customer information updating the Customer data base with required changes in a precise accurate manner.  Prepares and sends email correspondence in accordance with the Standard Operating Procedures SOP as defined by the management team.  Analyzes problems and offers solutions. Communicates in a professional manner with clarity using good verbal and written communication skills at all times. Company: Singexperience Pte. Ltd - Singapore Position: Customer Service Representative / Virtual Assistant / Event Planning Duration: July 2016 – March 2021 Responsibilities  Manage inbound lines for incoming and outgoing calls, email and chat  Assist in organizing and executing events. Manage invitations, registrations, and communications. Coordinate speaker logistics, materials and support attendees as needed  Assist with email on payments, cancellations and other administrative needs.  Handles and process refunds and reschedule events,  Create invoice using Wave platform and Zoho books  Updating products, brochures and templates for corporate event  Ensure to send survey monkey form to client  Calendar appointment  Updating potential leads and keep records accurate, clean out email lists, maintain relevant tags and information, track engagement using Second CRM. Company: 51 Talkph - China Position: ESL Teacher  Duration: February 2020 – September 2020 Provide ESL service to with 0 to beginner kids, professional and adults. Company: Vitapromise - USA Position: Product Research Duration: July 2019 – January 2020 Responsibilities  Source for items in Walmart, Amazon and Ebay  Update product listing and update in google sheet  Handles customer inquiries about pricing, delivery, status of order, and refund Company: Scratchpad Secretaries - Canada Position: Virtual Assistant Duration: June 2016 – August 2016 Responsibilities  Data entry enter data to various application forms accurately and check for mistakes.  Handles calendar management  File management by sorting and categorize customer’s documents into the database, and ensure client’s information are up to date.  Email management Company: Baugh Enterprises I, LLC - USA Position: Virtual Assistant Duration: March 2016 – July 2016 Responsibilities  Email Organization  Making calls to set appointments and populating my calendar.  Administration tasks  Internet Research  Data entry Company: Unionbank of the Philippines Position: Sales and Service Officer (SSO) Position: Sales and Service Associate (SSA) Duration: April 1 2013 – May 8,2016 Duration: January 2007 – March 2013 Responsibilities  Responsible for administration and efficient operation of the Branch Delivery System, delivery of platform services, account opening and in-house sales, cash management at branch level, participation in the administrative proceedings, among others.  Responsible for account opening and other platform functions, deposit account servicing (deposits, withdrawals, encashment, checkbook reorders, inquiries, etc.), processing of payments, receipts and other monetary transactions, among others.