PINKY DE LEON
EMPLOYMENT HISTORY
EDUCATION
Bachelor of Science in Commerce, major in Business
Administration
University of Santo Tomas | 1990 - 1994
CONTACT DETAILS
Phone: --Quezon City, Manila, Philippines
:Linked In: https://www.linkedin.com/in/pinky-deleon-32aa6b145/
SKILLS AND LANGUAGES
Calendar Management
Email Management
Internet Research
Lead Research
Office Applications
Social Media Management
Proficient in English and Filipino
Telus International Philippines
Customer Service Representative Tier II | 2019 - 2021
Answered incoming calls from customers
Resolved customer inquiries/requests
Maintained accurate files
Ensured customer concerns were handled in appropriate and timely
manner
Utilized various company and client-based tools and applications for
customer management and servicing
Provided cutting-edge service in a friendly, confident, and knowledgeable
manner
Concentrix
Customer Service Representative | March 2019 - May 2019
Responded to emails (90%) and incoming calls (10%) from customers
Resolved customer inquiries/requests
Maintained accurate files
Ensured customer requests were handled in appropriate and timely manner
Utilized various company and client-based tools and applications for
customer management and servicing
Provided cutting-edge service in a friendly, confident, and knowledgeable
manner
BLD Lawyers
Virtual Assistant | July 2018 - November 2018
Data Entry and Lead Research
Geek Girl Web
Virtual Assistant | May 2018 - August 2018
APPLICATIONS/SOFTWARE USED
Asana
Buffer
Canva
Google Suites - Calendar, Drive, Gmail, Google Docs
& Sheets
MS Office - Word & Excel
Salesforce
Slack
Calendar Management - using Google Calendar, checking in for upcoming
meetings/events support
Email Management - prioritizing and responding to emails
Research and Data Entry - managing client records and copyediting
transcripts
Social Media Management - scheduling and updating social media and
blog posts
Bookkeeping and Payroll - managing finances and sending invoices
Upwork
Freelance Virtual Assistant | 2017 - 2018
Data Entry, Internet Research, and Transcription
Development Bank of the Philippines
July 1994 - December 2015
21 years in the banking industry and held various positions such as Branch
Cashier, Supervising Bank Teller, Bank Teller, New Accounts Clerk,
Administrative Assistant, and Secretary
