Piyush Kumar

PIYUSH KUMAR MUNSAF ROAD, JAILHATA, RAJENDRA BHAWAN DALTONGANJ, JHARKHAND, 822101. PHONE--Summary Customer Support Associate with +3 years of experience in minimizing customers downtime through prompt evaluation, troubleshooting, and repair service while keeping up with latest IT trends, techniques, and practices. Skilled in resolving software glitches, fixing system errors. Education DR. APJ ABDUL KALAM TECHNICAL UNIVERSITY, LUCKNOW Bachelor of engineering in Electronics & Communication Graduated - June 2015 Employment History GE CAPITAL BUSINESS PRIVATE LIMITED Customer Support Associate August 2016 - February 2020 CONCENTRIX DAKSH SERVICES INDIA PRIVATE LIMITED Customer Support Associate September 2020- December 2020 • Deliver exemplary technical support to +10 customers daily while assisting with installation, configuration, and troubleshooting of Windows-operating desktop computers and peripherals • Perform ~15 emergency recovery, maintenance, and repair weekly on short notice, maintaining +95% customer satisfaction rate for over 3 consecutive years • Forge productive relationships with remote clientele by supplying swift telephone and online support to +30 daily calls, messages, and emails • Trained 7 junior Technical support agents in diagnostic programs, troubleshooting techniques, and maintenance protocols • Provided +50 customer base with high level of hardware, software, and networking assistance while responding to 10 technical support requests daily • Generated repeat and referral business through superb customer service, friendly attitude, and superior troubleshooting, increasing average monthly sales by 23% within 1 year. Professional Skills Service Oriented Architecture LAN AND WAN ZENDESK CRYPTING MS Office (2010, 2013, 2016)