Pleasure Sunday

Being a Customer Support Specialist/ Virtual Assistant, makes me a problem solver and it gives me joy seeing my customers satisfied.

Over 5 years I have gained extensive experience across several facets of customer service, including

managing sensitive customer information, providing personalized support, timely support to my

customers and making them consistently satisfied.

I am highly skilled in using Hub-spot, Fresh-desk, Troubleshooting, Slack, Microsoft teams, Live-chat,

communication, Email support. I have solid background in communication, active listening and customer

relation which has allowed me to manage exceptional team performance.

I consistently resolve 30 to 50 tickets daily. Among my colleagues, I am known for being approachable,

passionable, patient, and I calmly relate with customers to increase the level of agreement between

customers and company.

I approach every task with a customer-first mindset and positive attitude, which helps keep my

customers calm as we resolve their issues together.

Please feel free to reach out to me at your convenience, so we can have a

conversation.

Thank you