Prashant Pandit

Pandit Prashant Ambadas (M): - (E):-Summary Analytical Technical Support engineer adept at resolving complex issues. I have 6.10+ years of work experience in providing effective and efficient customer support service. Highlights Proficient Troubleshooter Expertise in Linux (CentOS, RedHat), cPanel/WHM and Windows, Plesk, DirectAdmin, IIS. Worked well with staff and customers Vast technical knowledge and have excellent ability to work independently  Quality focused Experience Aress Softwares Pvt. Ltd., Nashik | Current | 3 Years 5 Month 6 March 2012 – 15 Aug 2015: Senior Technical Support Engineer (Level 3) Expertise in Linux system installation, configuration, administration, scheduling backup, troubleshooting, monitoring and alerting setup and security hardening. Experience in the support of fundamental technologies such as DNS, SFTP and FTP, SMTP, POP3, IMAP, SSL, SSH, TCP/IP, UDP, HTTP, IPTABLES etc. Experience in setup and manage effective backup, cron jobs, server scan, server disk. Mail queue management, managing users and permissions, Log file analysis, apache/mysql/dns/exim process management and load monitoring. Install and maintain security patches on the operational system Monitor and tune Linux systems to achieve optimum performance levels. Mount/unmount hard drive, swap space, /tmp drive. Application installation/update like ffmpeg, imagick, x264, kernel modules, memcache, php extensions, Git, Subversions, rvsitebuilder, rvskin, cxs, RKHunter, CSF, Wordpress, Magento, Joomla etc. Provided 2nd and 3rd level technical support in Windows (Plesk, IIS) and Linux environment. Research, diagnose, troubleshoot and identify customer problems/issues and assist customer in achieving their goals while consistently achieving high Customer satisfaction. APS Infotech Pvt. Ltd., Nashik | Previous | 1 Year 5 Months 18th Oct 2010 – 2nd March 2012: Senior Technical Support Engineer Provided technical assistance and support (L1 and L2) for clients through Live chat (Live person) and ticket system like Kayako and WHMCS. Server disk space and mail queue management. Processes and Load monitoring, managing users and permissions, Log files analysis. Constant Interaction with various teams such as Data Center, Operations etc. Managed accounts on IIS and plesk control panel for Windows server Geeks Solutions, Nashik | 6 months 18th Nov 2009 – 6th May 2010: Technical Support Engineer Used Control Panels - cPanel/WHM, Plesk, and Customized Control Panels. Solutions and support for DNS, Apache, Mail (Exim & MailEnable), Mysql, cPanel issues, Spam/DDOS investigation. Manual account migration (transfers) from old to new host. U&D Square Solutions Pvt. Ltd, Pune. | 2 Years 1 Month 12th Feb 2007 - 1st March 2009: Technical Support Engineer Server monitoring with the help of monitoring tools like MRTG, Nagios. Provided technical support through ticket system like Kayako. Handled various issues like Email, Webserver, DNS and Database etc. Installation, configuration and troubleshooting of various third party tools, utilities and applications manually or through Fantastico. Education R.H.C.E. Course completed, DSK Infotech, Pune Bachelor of Computer Science, K.T.H.M. Collage, Nashik – 2005 Higher Secondary Certification, M.G. Collage, Manmad – 2001 Secondary School Certification, Chattre New English School, Manmad - 1998 Personal Information Permanent Address: C/O, Shri. Ambadas V. Pandit 177, Bhavani Chowk, IUDP, At.Post. Manmad, Tal: Nandgaon. Dist: Nashik.(MH), PIN:423104 Date of Birth: 15th October 1982. Marital Status: Married. Languages English, Hindi, Marathi Skills Linux (CentOS), Apache, DNS, Exim, MySQL, PHP, SMTP, Wordpress, Joomla, Magento, Kernel compilation, IIS, Plesk, cPanel/WHM, Server management and administration.