PRATEEK AGARWAL
E-Mail ID:-Mobile No: -
CAREER OBJECTIVE:
Aspiring a versatile, challenging and dynamic position in Customer Service, Order Management and client relationship in a reputed organisation.
PROFESSIONAL SNAPSHOT
Result-oriented professional with 8 years of experience including Technical and Non-Technical Customer Support and Order Management.
Highly developed team leading skills including pro-active approach, self-motivated team player and the ability to work in challenging time frames.
Ability to support & sustain a positive work environment that fosters team performance.
SUMMARY SKILLS
Customer Support & Order Management
Documentation related to order management
Fraud Management & Risk Management
100 % TAT Management
Order Management of all the products
Add on provisioning
User Management – Activation & deactivation of services.
Team Management
Team Handling, dividing work with focus areas to ensure faster deliverables.
Strategy management Team Building
Creating process flow for new products
Technical & Others
Computer Basics
Case Management on Sales Force
Order Management on Sales Force (Vidyo & BlueJeans)
Order Management on Sales Force (Cisco WebEx & Adobe Connect)
CRM tool - OM
WebEx & Adobe Conferencing Tool
CAREER CONTOUR
ARKADIN GLOBAL CONFERENCING (An NTT Communication Company). June, 2010 - July, 2017
Worked as a Team Leader - Order Management & Customer Support.
Handling conference calls with operator assistance and Q&A sessions.
Handling client escalations on call as well as via e-mail.
Providing training to the new hires and support to the offshore Arkadin Customer Service Teams.
Mentoring a team of 2-3 associates and helping them in the day to day activities.
Provisioning of Conference Accounts, creating conference reservation in CRS & Blue Sky and generation of Welcome Packs.
Managing entire provisioning mail box.
Handling Global Strategic Accounts (Customers having global presence).
Log Sales Force Tickets for customer requests and/or issues.
Level 1 product support for Cisco WebEx, Adobe Connect and Vidyo.
Provide support to the Operations, Sales, Billing and Marketing teams.
WIPRO LTD.August, 2009 - April, 2010
Worked as an Associate for a hardcore technical process.
Providing technical troubleshooting support for a US multinational computer hardware firm to its US and Canadian customers to resolve the hardware and software related issues, with their printers and computers respectively.
Analyzing needs of the customers, fixing their issues and pursuing them for purchasing several products introduced by the multinational firm.
ACCOMPLISHMENTS:
Awarded by the Customer Service Excellence Certificate for successful completion of the Customer Service Skills Program in the year 2012.
Got promoted as a Senior Executive-Order Management & Customer Support in the year 2013, based on the individual performance outcomes.
Got promoted as a Team Leader-Order Management & Customer Support in June, 2017 basis on the team management skills and TAT management of clientele.
ACADEMIC QUALIFICATION:
Pursuing graduation in Commerce from M.J.P. Rohilkhand University, Bareilly.
Passed 10+2 in the year 2006 from Ben-Hur Public School (CBSE), Pilibhit.
Passed 10th in the year 2004 from S.G.R.R. Public School (CBSE), Dehradun.
STRENGTHS:
Quick learner and hard working.
Go-getter
Work independently as well as a good team worker.
Flexible and adapt quickly to new working environments.
AREA OF INTERESTS:
Playing Table-Tennis.
Listening to music.
PERSONAL DETAILS:
Name:Prateek Agarwal
Father’s Name :Late Mr. Pankaj Agarwal
Date of Birth:11th March 1988
Current Address:Flat No A1/910,
Supertech Eco-Village 1,
Sector 1, Greater Noida (West),
Gautam Buddha Nagar (U.P.) - 201303
India
Permanent Address:95, Godawari Estate
Civil Lines
Pilibhit (U.P.)-262001
India
Nationality:Indian
Marital Status :Married
Religion:Hindu
Languages Known:English & Hindi
DATE:
PLACE: (PRATEEK AGARWAL)
