Preeti Sharma

Pune, Maharashtra,India - - PREETI SHARMA Customer Experience Specialist SKILLS Team Building Problem-solving skills Registration processing Automated telephone systems Word processing Reporting capabilities Time management COMPUTER PROFICIENCY Microsoft Windows 7,10 Microsoft Office Suit Google Gsuit Web Research Web Scrapping LANGUAGES English Hindi PERSONAL INFORMATION Birthday 10/08/1988 Gender Female Marital Status Married Nationality Indian PROFILE • ABOUT ME Service-focused Customer Experience Specialist bringing unparalleled skills in customer relations, task prioritization and time management. Motivated to directly and efficiently address customer concerns head-on, develop proactive solutions and implement corrections with efficiency. EDUCATION Commerce, Bachelor of Commerce, Sinhgad College of Arts Science and Commerce Pune University Pune, Maharashtra Completed April 2010 Post Graduate Diploma in Business Administration, Diploma , Completed Symbiosis Centre For Distance Learning July 2013 Pune, Maharashtra WORK EXPERIENCE CompuCom CSI Systems India Private Limited Service Desk Associate Pune, Maharashtra July 2010 - March 2014 Engaged in user support interactions via telephone, chat and email platforms. Resolved common user concerns by utilizing preset issue resolution scripts. Entered service tickets into incident tracking system to facilitate faster problem identification and resolution. Provided services efficiently and with high level of accuracy. Addressed user customer service concerns and decided when to escalate problems to specialist team members. Surya Packaging Customer Experience Specialist Thane, Maharashtra March 2015 - April 2020 Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences. Resolved customers' issues related to online purchases, late product deliveries and billing discrepancies to encourage good customer relationships. Documented all customer interactions in internal database to maintain customer service history details. Utilized telephone, online chat and email platforms to deliver outstanding customer service. Maintained extensive knowledge of company products to recommend items that aligned with customer needs. Investigated and resolved accounting, service and delivery concerns.