Priscilla Mudyirwa

PRISCILLA MUDYIRWA Human Resources Management. Address:103 Green Park 4 Cavalcade Road Greenpoint Cape town South Africa Tel- Email:-,- AREAS OF EXPERTISE: Human Resources Management Hospitality Management Staff Recruitment & Retention People Management Restaurant Management: maintaining revenue Human Relations Performance Management Event Management Brand Development, activation Conflict Resolution Communication Promotions, managing & activation Event planning and development. NU RESTAURANT] Real Foods] Duties • • • • • • • • • • Coordinating daily Front of the House and Back of the House restaurant operations. Stock count, control on a weekly basis Ensuring policies and procedures are adhered to. Receiving stock from suppliers. Ordering and monitoring stock Overseeing the day -to-day operations of the Restaurant. Solving challenges faced by customers and employees. Hiring and training Employees. Overseeing cleanliness and maintenance of the Restaurant. Maintaining inventory, ordering and receiving product. Advising staff on the best ways to resolve issues with clients and deliver excellent customer service. • Nurturing friendly relationships with customers to increase loyalty and boost Restaurant’s reputation . During my duration at NU Restaurant, I received in depth training was provided on how to operate a Store. From Opening and Closing, shop, stock control, handling Company policy and procedures, Product knowledge. Health and Safety and generally how to run a profitable, efficient Restaurant. PULP ON POINT MOUILLE POINT Restaurant Manager (December 2019 Duties Meeting and greeting guests as they arrive Dealing with customer complaints. • Coordinating daily Front of the House and back of the House • Ensuring policies and procedures are adhered to. • Receiving stock from suppliers. Ordering and monitoring stock • Overseeing the day -to-day operations of the Restaurant. WATERFRONT CAPETOWN {GINJA RESTAURANT} Hostess Fixed contract {29 August 2019\ 11 December 2019} Duties • Ensuring all paperwork is accurately done and completed timely. • Daily checking function sheets and preparing set menu for booked functions. • Allocating seating plan in the Restaurant for all bookings and Functions daily. • Checking bookings on Dine Plan, phoning all bookings made on Dine Plan and answering all calls made in the Restaurant, taking all bookings and adding them on Dine Plan. • Writing total guests in the V&A Hotel in each room who come in for Breakfast. • Meeting and, greeting all guests and ensuring they are seated according to floor plan. • Ensuring that the Runners do Floor checks of the Hotel on a regular basis to ensure the Hotel floors are clean at all times • Checking Micros System timeously ensuring that the Waitrons rang correct Pax and rung up on the correct Revenue Centre. • All Breakfast and paperwork which includes, separating all In House Guests Dockets, writing Dockets in the Docket Control Sheet then filling on the Ginja Activity Sheet. • Scanning all House Account Dock • verifying with The Hotel Reception of proper allocation of Dockets to correct Room Numbers. • Filing of all paperwork completed daily. • Checking on all the Guests in the Restaurant to ensure proper service is implemented b y Waitron SPIRIT REVELATION CHURCH August-.(Social Media Coordinator) Duties • • • • • • • • • Manage, monitor Emails from all Church platforms responding to comments and enquiries. Monitoring and responding to each server when need arises. Implementing social media content that support The Organization’s Vision on all social media Platforms. Update the Facebook page daily in accordance with media schedule. Managing and monitoring social media and all mailing platforms. Engaging with clients through all social media platforms. Editing and updating Facebook posts. Creating content for Voice over clips and script writing for the media department. Planning and creating content for cases of people healed in Services through follow up Coordinating .and setting up of interviews for the media department and recording of content for Testimonies MYNT RESTAURANT Jan2014 – June 2018 Restaurant situated in Camps Bay Victoria Road. Hostess/Front of House Manager Duties • • • • • • • Coordinating staff to ensure smooth service of Restaurant. Dealing with clients/guests, building relationships with existing clients. Sourcing clients for the Restaurant. Customer relations and marketing of the Restaurant. Following up on bookings and special request of guests. Continuously ensuring our guests are looked after and experience at the Restaurant is exceptional. Keeping abreast with guests needs esp. VIP clients. •Customer service, ensuring that guests receive excellent service. URBAN STRIKER (2014-Project Management 6months)Brand Activator Duties • Brand activation and events specialist agency-Core clients are advertising agencies Striker brings brand experience to life. Consumer Events. Brand Activation. • Marketing. Project Management. Brand/Product launches. Promotions. Road shows. Exhibitions and Trade Tradeshows. Corporate Events including Conferences and Award ceremonies. Hired to manage the Kotex Make over Project in Western Cape, working closely with Karen Burt to ensure Managed the activation of the Kotex Brand. • Marketed the new product at the workshop through product education through speech on brand, highlighting the benefits of the brand. • Helped girls’ bond the Kotex Brand through real conversations with them. • Drove awareness and trial of Kotex brand. • Drove on going purchase of the product, encouraged girls to switch to Kotex brand. • Handed out short feedback documents with of the event and handed out gifts at the end of event. • Directed girls to the Kotex Facebook page, website, and mixt page. • Filled feedback forms of each project/activation throughout Western Cape. smooth running of the project/Campaign. SALT RESTAURANT AND AMBASSADOR HOTEL 4*Hotel (Jan 2013-Jan 2014.Event Planner Duties Hired to be the event planner and hostess and was promoted to general manager within 6 (six) months of employment. Responsibilities increased from general events manager to managing 10 staff members. Led andmanaged the re-organization and smooth transition to new ownership and management of Salt Hotel and Restaurant Human Resources Management – Led the training and development, conflict resolution performance management, hiring and terminating of staff • • • • • • Cross-functional liaison with upper management, ensuring seamless customer service Delegated inventory management to ensure the restaurant was fully equipped Weekly demand forecasting for events, forward looking, planned and set up pre- bookings for events,keeping abreast with guest needs Managed the guest satisfaction scorecards Developed and maintained relationships with clients, ensuring exceptional guest experience Interacted with clients at all levels via telephone, email and face to face Coordinated and organized functions, Cocktail parties, product launches and Family celebretions. Café Mozart (Madam Zingara )January 2008 -December 2012. Duties III • Hired as an event planner to manage and coordinate events of more than 20 clients. Liaised and delegated duties to staff members to ensure seamless events. Consistently delivered unparalleled customer service to clients. • Duties Included: • Led the weekly forecasting and analysis of upcoming and prior events to ensure continued improvement and innovation • Developed and maintained customer relationships ensuring an excellent guest experience • Executed the daily financial management ensuring a balanced – balance sheet • Managed the shift staff ensuring training and development as well as scheduling SOZO INTERNATIONAL ESTABLISHED IN 2004, A MODELLING AGENCY AND EVENTS COMPANY IN THE HEART OF CAPE TOWN. SERVICES PROVIDED: EVENT BRAND AMBASSADOR, BRANDING, EVENT PLANNING, . TRAINING AND BRAND ACTIVATION Duties • • • Developed and maintained client relationships Led the business development of national and international clients Managed print and television media content at local and national levels • Implemented various PR plans • Succeeded in recruiting the best young, talented professionals to exemplify the image, lifestyle of the brand. • Developed guidelines on ways to correctly utilize the brand. • Created and executed marketing and communication for the brand and our list of clients. • Planned celebrations/Events which include catering, marketing, site management. INFINITE SCIENTIFIC SYSTEMS - Cape Town (2000 – 2004) Human Resources Manager Duties • Managed the implementation of the labour relations act including employment equity act, employment contract negotiations and compliance. Led the organizations recruitment and induction process. • Handled all performance management administration for the organization • Dealt with disputes; mediation arbitration; strikes lockouts needs, analysis and training • Team leadership with line managers cross-functional liaison with other departments • Leadership in the setting of and achieving of the organizational and strategic goals • Established training programs for staff in regard to all aspects of workplace performance and professional development Managed employees’ development, ROSS PHARMACEUTICAL Harare, Zimbabwe (1996 – 1999) Cosmetic Consultant/Representative Duties • Managed the business development of the Yardley, Innoxa and Like Silk cosmetic brands. Attended training courses monthly on product development, marketing strategies and promotional methods. • Provided customer care services and handled customer complaints • Trained clients on use of products and updated them on new brand development • Launched and promoted brands through various campaigns and marketing tools and therefo re increasing annual sales by 60% • Organized all the functions to promote and launch new products • Maintained and managed strong relationships with pharmacies and retailers • Presentation of products at various conferences and conventions which enabled an increase in sales and market share resulting in winning sales competitions, e.g., Caps Pharmaceutical. TERTIARY EDUCATION: Harare Polytechnic College Period - Certification National Diploma: Human Resources Management RONDEBOSCH: Varsity College Period 2002 Diploma in Business Management .