Pritika Kapoor

PRITIKA KAPOOR Address:- D1503 Bestech Park View Sanskruti, Sector 92, Gurgaon. Contact:- E-Mail ID- Age:32 Years (DOB:-) Current CTC: 11.64 LPA Academic Qualification: Pursuing PGDM(Marketing) form Symboisis, Pune B.Com from University of Allahabad IT Skills: Six months Advanced Diploma in Computerized Accounting from UPTEC Computer Consultancy Ltd. Proficient on MS Office Other Skills Trained on Six Sigma Green Belt Work Experience: 8.5 yrs 1. Tenure: Dec, 2019 till present Designation: Assistant Manager 2 HR Employee Relations.R1 RCM, Gurgaon. Job Responsibilities: 1. Striking the right balance between the employees and the management 2. Developing HR tools from the scratch to restructure the HR function 3. Maintain Dashboards to showcase HR performance and building metrics for the same 4. Stake holder Management: Conducting weekly meetings with respective business units and provide insights to business/operations 5. Analyze trends and metrics in partnership with the HR group to develop solutions, programs and policies. 6. Managing and resolving complex employee relations issues. Conducting effective, thorough and objective investigations. 7. Maintaining in-depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks and ensuring regulatory compliance. Partners with the legal department as needed/required. 8. Providing day-to-day performance management guidance to line management (e.g., coaching, counseling, career development, disciplinary actions). 9. Working closely with management and employees to improve work relationships, build morale, and increase productivity and retention. 10. Providing HR policy guidance and interpretation. 11. Providing guidance and input on business unit restructures, workforce planning and succession planning 2. Tenure: Jul, 2018 to November 2019. Designation: Assistant Manager HRBP. Encore Capital Group, Gurgaon. Job Responsibilities: 1. Conducting weekly meetings with respective business units. 2. Consulting with line management, providing HR guidance when appropriate. 3. Analyze trends and metrics in partnership with the HR group to develop solutions, programs and policies. 4. Managing and resolving complex employee relations issues. Conducting effective, thorough and objective investigations. 5. Maintaining in-depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks and ensuring regulatory compliance. Partners with the legal department as needed/required. 6. Providing day-to-day performance management guidance to line management (e.g., coaching, counseling, career development, disciplinary actions). 7. Working closely with management and employees to improve work relationships, build morale, and increase productivity and retention. 8. Providing HR policy guidance and interpretation. 9. Providing guidance and input on business unit restructures, workforce planning and succession planning. 10. Identifying training needs for business units and participating in evaluation and monitoring of training programs to ensure success. Following up to ensure training objectives are met. 3. Tenure: Feb, 2016 to Jun, 2018 Designation: Junior Manager Learning and development. Encore Capital Group, Gurgaon. Job Responsibilities: 1. Training the new joiners on: a. Process Skills i. Training the new joiners on the collection processes ii. Training on call strategies to be used and also the system process. b. Soft Skills i. Call handling ii. Communication across geographies 2. Mentoring of New joiners hitting floor during OJT 3. Training Assessment & reporting of training metrics 4. Development of Bottom Quartiles & Floor Support training 4. Tenure: Sep, 2014 to Oct, 2015 Designation: Trainer at XDBS, Pune Job Responsibilities: 1. Training the new joiners on: a. Process Skills i. Generating leads basis specification provided for different campaigns 1. Search for target companies matching the specification 2. Identifying the decision maker for target product ii. Contact discovery to create and validate the data base for clients of Salebuild iii. Promoting the target product to the prospect b. Soft Skills i. Call handling ii. Product pitching iii. Communication across geographies 2. Mentoring of New joiners hitting floor during OJT 3. Training Assessment & reporting of training metrics 4. Development of Bottom Quartiles & Floor Support training 5. Getting the files for client’s projects/campaigns ready when assisting on the operation floor 6. Driving numbers from the team allotted for campaign delivery 2. Tenure: Aug, 2013 to Dec, 2013 Designation: Business Manager at Khaitan Public School, Ghaziabad Job Responsibilities: 1. Heading the sales & marketing for Junior and Senior wing of the school – Responsible for an annual intake of 600 students across all the classes 2. Handling the ATL (Advertisements, Celebrity visits etc ) and BTL (Kids Events - Baby shows, Door to Door campaigns etc) activities required for the admissions process and brand building to generate footfalls 3. Evolving the customers through the sales process – leads, prospect and potential customers a. Data collection for the leads through different sources – existing play schools, formal schools, doctors & other channels b. Cold calling on the leads to generate the pipeline of prospects c. Evolving the prospects to generate foot falls for planned visits 2. Responsible for interview and assessment of potential students across all classes a. Planning the involvement of school staff for admission related activities b. Evaluation & screening of the potential students to ensure the quality of intake and branding of school 3. Tenure: July, 2012 to May, 2013 Designation: Business Development Manager in Mothers Pride, Ghaziabad Job Responsibilities: 1. Heading the sales for two branches of mothers pride juniors with an annual intake of 250 Kids each 2. Handling the Kids Events - Baby shows & sales promotion activities required for generating footfalls 3. Evolving the customers through the sales process – leads, prospect and potential customers a. Data collection for generating leads through different sources b. Cold calling on the leads to generate the pipeline of prospects c. Evolving the prospects to generate foot falls for planned visits 4. Tenure: July, 2007 to August, 2009 Designation: Management Executive –Business Development cum trainer at Global Centre of Languages Pvt. Ltd., Allahabad Job Responsibilities: 1. Handling Business Development and Administration of the center 2. Coordinating different Classroom programs / Group Discussions/ Personality development, Problem resolution and Interview sessions 3. Conducting competitions to encourage the students 4. Implementation of feedback and assessment framework for students