PROMISE IROGHAMA UABOI
Thessaloniki, Greece
- |- https://www.linkedin.com/in/promiseuaboi
Summary
Dedicated and customer-oriented Customer Service Representative with over 4 years of experience in managing
customer inquiries, complaints, and requests. Skilled in problem-solving and conflict resolution, resulting in a 97%
customer satisfaction rating. Seeking to leverage my experiences and expertise in a fast-paced environment to
contribute to the success of the company while achieving personal and professional growth.
Skills
Customer Service skills
Active listening skills
Time Management skills
Excellent typing and data entry skills
Ability to multi-task and handle high volume of calls and emails
Good written and verbal communication skills in English
Technical Skills
CRM software - HubSpot, Zendesk, and Zoho CRM
Microsoft Office Suite and Google Workspace
Project management - Trello and Asana
Communication software - Slack, Microsoft teams, Zoom, Skype
Helpdesk software - Freshdesk, Intercom
Experience
Pyli Bay Hotel - Kos Island, Greece
May 2022 - December 2022
CUSTOMER SERVICE REPRESENTATIVE
Utilized HubSpot to Manage Customer data, track customer interactions, and identify trends to improve
customer experience
Responded to guests enquiries and requests via phone, email and in-person, with an average response time
of 2 minutes or less
Maintaining a positive, empathetic, and professional attitude towards customers at all times
Acknowledging and resolving customer complaints
Collaborated with other departments to fulfil guest requests and ensure seamless guest experiences,
resulting in 90% guest satisfaction rate.
Created reports on customer feedback, service metrics, and trends in customer behavior to inform business
decisions.
Resolved guest complaints and issues in a timely and professional manner, resulting in a 20% decrease in
negative guest reviews over the past year.
Darmylicious Collections - Lagos, Nigeria
September 2019 - July 2021
CUSTOMER SERVICE REPRESENTATIVE
Utilized HubSpot CRM to track customer engagement and identify opportunities for upselling and crossselling.
Recorded information on product specifications, availability, and shipping, resulting in a 90% customer
satisfaction rate.
Coordinated with other team members, such as shipping and fulfilment, to ensure timely delivery of orders,
achieving a 95% on-time delivery rate.
Assembled accurate records of customer interactions and transactions, with a 100% accuracy in data entry
and filling.
Trendz N Stylez Fashion House - Benin city, Nigeria
January 2018 - July 2019
SALES ASSISTANT
Processed sales order, ensuring accuracy of customer information, pricing, and delivery details, resulting in
a 98% order accuracy rate.
Monitored inventory levels and notified sales team of any low stock items or potential shortages, reducing
stockouts by 30%.
Prepared sales reports and tracked sales activities, providing regular updates to the sales team and
management, resulting in a 15% increase in sales revenue.
Organized administrative support to the sales team, including scheduling appointments, managing
calendars, and arranging travel, resulting in 20% increase in productivity.
Education
Delta State University, Abraka, Nigeria
B. Sc in Biochemistry
3.8
Languages
English
Certifications
Customer Service Fundamentals - Coursera
Shopify Management for Freelancing - Udemy
Introduction to Data Analysis using Ms Excel - Coursera
Hubspot-Working with a Ticketing System - Coursera
Data Entry Course - Udemy
Introduction to Microsoft Excel - Coursera
September 2015
