Promise Uche

PROMISE UZORAMAKA UCHE Lagos, Nigeria Mobile: - Linkedin http://www.linkedin.com/in/promiseuche E-mail Address:- Customer Success Specialist CAREER OBJECTIVE I’m looking to transistion fully into Customer Success role. With my experiences as a Front desk officer, Sales representative, Creative director and Community manager which involves me interacting with customers, I find customer success roles a better fit for my skillset. This also will allow me the opportunity to better utilise my communication skills. EDUCATION 2015 – 2019 Obafemi Awolowo University, Ile-Ife, Osun State B.Sc. (Religious Studies) 2007 – 2013 Rita College West Africa Senior School Certificate Examination (WASSCE) WORK EXPERIENCE September 2018 – Present GlamByYechi Creative Director  Co-ordinate makeup sessions  Responsible for client retention and outlook consultation February 2021 – August 2021 Mayhaven Innovation Hub Community Manager  Managed the human resources of the company  Proffered ideas that helped improve companies outlook  Ensured top notch customer services  Convinced and retained first time clients April 2015 – January 2016 Hybrid Consulting Limited Front desk officer  Worked as the primary relationship officer for the company  Handled the firm's day-to-day correspondence  Maintained thorough and up to date record of daily operations August 2014 – March 2015 Gold Diva Clothing Outlet Sales Representative  Initiated new marketing and sales strategies for the company  Built and maintained relationships with new and existing clients VOLUNTEER EXPERIENCE July 2018 – September 2019 TMO Ile Ife Unit Volunteer Head  Led a team of diverse students to plan and execute of outreaches in schools and orphanages  Distributed sanitary pads to young girls in schools  Educated young boys and girls on personal hygiene May 2014 – June 2016 MINE Teenage Ministry Volunteer, Secondary School Outreaches  Educated students on honing their talent and strengths  Distribute free magazines to students  Served as a peer mentor to older teenagers SKILLS      Outstanding communication and interpersonal skills Top-notch analytical, quantitative and problem solving skills Ability to deliver excellent results with little or no supervision Proficiency in the use of Microsoft Office tools Excellent teamwork and leadership skills CONFERENCES ATTENDED     The Life Series with Ibukun Awosika, Obafemi Awolowo University Intense Human Resource Management Training She Leads Africa Conference, Obafemi Awolowo University Student Leadership and Entrepreneurship Conference, Obafemi Awolowo University INTERESTS  Public Speaking  Team Building  Dispute Resolution