Rachel Andrea De Guzman

RACHEL ANDREA DE GUZMAN Address: Vernon’s Apartment, Kabayoan, Cadahuan, Talamban, Cebu City, Cebu, 6000 Mobile: - Email Address:-Skype: live:rachelandreadeguzman_1 ------------------------------------------------------------------------------------------------------------------------------SUMMARY OF SKILLS AND CAREER HIGHLIGHTS: E-Commerce VA:​ ​I work with a couple of E-Commerce clients and handle more than 12 stores at the same time. My responsibilities include but are not limited to copywriting, product layouts, pricing, creating product reviews, and editing GIFs. Writing:​ I began posting blogs and web content three years ago. It was for an E-Commerce website that wanted campaigns for its products, promotions, and events. I also wrote for business, food, home improvement, and travel niches. Social Media Marketing and Management:​ My job as a and Social Media Handler required me to try and experience the world of social media and what social media users want to see on our content. The social media platforms I concentrated on are as follows: Facebook, Instagram, Twitter, Tumblr, and Pinterest. I also heavily used Canva for creating graphics for postings and campaigns. My SMM experience is a year and a half overall. Content and Website Management:​ I have years of experience in Content Management using WordPress. I also have moderate knowledge of Yoast SEO and WordPress set-up. Project Management:​ ​My 3 years of gathered exposure on Project Management includes coordinating with employers, clients, and colleagues. I’ve also worked with the deadliest deadlines, strategizing, and managing a team. Customer Service:​ As a customer service representative, I was exposed to different customers and clients, both local and foreign. With my years of interaction with customers, I’ve learned how to handle different people in stressful times. As a customer service representative, it is my belief that although customers are not always right, we still have to be able to give them the best of the company we are representing. EMPLOYMENT HISTORY: BluePrint Business Solutions Corporation Content Writer/Social Media Manager/Project Manager June 2020-Present ● Handle and write blogs for each of my clients ● Handle social media platforms specifically: Instagram, Twitter, Facebook, Pinterest, and Youtube ● Update and manage the client’s calendar and to-do list ● Write editorial articles for internal activities ● Draft editorial calendars to plot out marketing strategies ● Coordinate with my team and the client regarding tasks ● Assist my team members as they work with the tasks given ● Plot out different and creative marketing strategies that I pith to the client to help us reach their goals better and faster Shopify Dropshipping (NDA) Copywriter/E-Commerce Virtual Assistant April 2020-June 2020 ● Create product images ● Produce product descriptions, images, pricing, and variants ● Add product reviews ● Manage 12 stores at the same time EOS Technologies (OMG!) Customer Service Representative/Client Relations/Social Media Manager/QA September 2019-April 2020 ● Interact with customers regarding their orders, inquiries, and concerns ● Create content for emails and social media campaigns for events and promotions ● Do QA work for website features ● Interact with IT and Graphic Design department regarding projects ● Assisting in most admin tasks ● Handle campaigns for social media postings ● Handling clients and investors after-sales (B2B) ● Drafted quotations and list of prices for both our partner-buyers and consumers ● Sourcing and communicating with suppliers to make sure our company gets the lowest prices ● Assisting managers and heads for surveys and research for new projects Happy Daily Content Writer May 2019-August 2019 ● Write business articles, or basically, articles that my client needs ● Niche is usually eCommerce, home improvement, and self-improvement articles WLC Life Content Writer/Social Media Manager August 2018-April 2019 ● Facebook posts management ● Creating engaging and attracting blog posts through WordPress ● Handling applications sent through our Facebook pages and handing over the chosen candidates to the HR department Opsify Philippines Copywriter February 2018-April 2018 ● Wrote marketing campaigns on the Groupon website ● Worked closely with merchants and business owners for clarifications about their services or products ● Handled both the North American campaign and the Asian campaign Teleperformance (SunTrust Bank Account) Financial Advisor on the Fraud and Prevention Department December 2016-June 2017 ● Handled calls to help clients with blocked cards and fraudulent activities on both their credit and debit cards ● Filed disputes for clients