Rachel Ann Cruz

 Rachel Ann R. Cruz Provincial Address: 1698 Garnet St., Carpa Village, Sabang, Baliuag, Bulacan Mobile #- PERSONAL INFORMATION Age :31 yrs old Birth Date :July 13, 1985 Sex :Female Civil Status :Married Height : 5’6 Weight :132 lbs EDUCATIONAL BACKGROUND College :Far Eastern University Field of Study :Bachelor of Science in Nursing Year Graduated :2002 – 2006 Nursing Licensure Examination Board Passer Secondary:St. Paul University Salangan, San Miguel, Bulacan Year Graduated: 1998 – 2002 Primary:St. Paul School Poblacion, San Ildefonso, Bulacan Year Graduated:1991 - 1998 WORK EXPERIENCE Sagrada Familia Hospital Tangos, Baliuag, Bulacan Position: Staff Nurse Date Joined: April 2007 - 2008 Work Description Responsible in assisting patients with medical needs Assigned in different area of specialization in the hospital such as OR, ER, Ward, OPD Prepares medicines and tools needed for clinical procedure Monitors patient’s vital signs and record Assists and carries physician’s order Teletech Cainta Center Robinsons Mall, Cainta, Rizal Position : Technical Support Associate Specialization: Technical/Customer Service Industry: BPO Date Joined: April 2008 – 2009 Work Description Responsible in assisting clients calling in for technical issues Deals with different kind of clients with different technical needs Ensures that stats target are achieved Involved in sourcing and evaluating product offerings. Convergys One Convergys Bldg., Paseo de Roxas, Makati city Department : Credit/ Account Fraud Early Warning November 2009 – 2010 Position : Fraud Analyst Work Description Protects organization value by keeping information confidential Decides on closing and/or freezing account if suspected fraudulent Convergys North EDSA Formerly Stream Global Services SM North EDSA, Brgy. Pag-Asa, Quezon City Department : HP Technical/Sales Dept Position: Level II Support March 2011 – present Work Description Deals with different clients with different needs for their product; Assists customers in availing products Responsible for introducing products to customers; Committed in keeping customers by helping them in both technical and sales aspects. SKILLS : Customer Service     - Brand Management Public Relations      - Business Development Operations/Management/Administration    - Product Management CHARACTER REFERENCES Ms. Katrine Rose Cruz Team Manager, Convergys NE Quezon City Contact #- Ms. Concepcion Ramos Team Manager, Convergys NE Quezon City Contact #- Mr. Marjonette Ferrer Product Trainer, Convergys NE Quezon City Contact #-