Rachel Ann Ramos
Pasay City, PH
Phone/WhatsApp: -
Virtual Assistant | Social Media Marketer | Writer | E-commerce Professional
Skype: ramosrachelann-linkedin.com/in/rramos1990
EXPERIENCE
SKILLS
Freelance Virtual Assistant | Social Media Marketer | Writer |
Ecommerce Professional
Social Media Marketing and
Management
2011 - PRESENT
eCommerce Store
PAST COMPANIES WORKED FOR: NOUS ONLINE, BRIGHT SPARK MEDIA,
Management (Amazon,
MEANS INC., MINISTRY OF DESIGN
Shopify, Woocommerce, Ebay
●
Catering what service or tasks the client requires depend on our
& Opencart)
agreement and/or contract
Order and Inventory
●
E-commerce store management in Shopify and Amazon
Management, Logistics
●
Customer Service – assigned to coordinate with customers with
their complaints, issues and inquiries via email or livechat.
●
●
Administrative Support – Helped with businesses’ day to day
Report making – sales/orders
Social Media Marketing and Management – Managed client’s
Market/Competitor and Web
newsletters, graphic shareables and setting up Facebook ads.
Research and Data Entry – Tasked with various research projects
such as competitor research and lead research.
●
Service Operations
function related to general administrative and operations tasks
social media handles. I was also tasked with creating updates and
●
Administrative and Customer
Podcast & Blog Management – Responsible for creating and
uploading episodes on the hosting site and as well as create the
research
Writing – Description,
article/blog, Social media
content writing, Blog/Site
Management via Wordpress
designated episode page on the blog/website.
●
Writing – Writing articles, newsletter content, product
descriptions, ebook content and more
WHY HIRE ME?
Hello, my name is Rachel and
J. Heinz —eCommerce Virtual Assistant
May 2019- January 2020
Assisted with Print on Demand operations, Shopify Store management
and Customer Service.
Daaxo Wares — eCommerce Virtual Assistant
March 2017 - April 2019
●
●
●
I am a Virtual Professional
with about 8 years of
experience working remotely
with Small and Medium Sized
businesses based in North
America. I am accustomed to
working in dynamic and goal
oriented work environments.
Responsible on creating social media content: written and
My strengths include my
graphics, Content scheduling
continuous self training to
Customer Service via Amazon Seller Central, Email, Social media
keep my skills up to date to be
channels [Facebook, Twitter and Instagram] and Zendesk. Boost
able to serve and give my
customer retention and resolve any issues/complaints
clients outstanding results.
Logistics, Vendor communication and preparing shipment plans.
●
Item listing in both Amazon and Shopify, Shopify store
management
●
Market, Competitor and item Research
●
Administrative Support, Creating Reports and projected units to
order/restock.
Nous Online — eCommerce Virtual Assistant
2016 - March 2017
Responsible for creating item mockups, item listing, order management
and customer service of several shops.
Body Therapies Yoga Training— Social Media Manager |
Virtual Assistant
●
Tasked to create social media content: written and graphics
●
Content scheduling, Calendar and Schedule Management
●
Social Media Management & Marketing
●
Market & Competitor Research
●
Article Writing
●
Administrative Support, Creating Reports and course modules
EDUCATION
The Philippine Women’s University, Manila — B
achelor of
Science in Hotel and Restaurant Management, Major in
Culinary Arts and Technology
June 2007 - April 2011
PROJECTS
MangoPrint — W
ebsite Redesign & Setup
Made and Set-up company’s Shopify Shop to be more visually appealing
and easy to navigate.
