RACHEL L. TAN
P A S S I O N A T E
V A
PROFILE
EDUCATION
*Effective Customer Support/Technical
Cavite State University, Main
Support (Can turn Detractor into
BA Mass Communication
Major in Journalism - Undergraduate
Advocate)
*Excellency in Google Drive/Docs
*Expert in Data Research
CONTACT
Blk 204B Lot 12 PH2 Mabuhay City
Paliparan 3
Dasmarinas, Cavite, Phil 4114
M:-
E:-S: Rachel Tan
COMPUTER SKILSS
Knowledge in some CRMs such as:
Oracle
iLog and iDesk
Siebel
NATAMA
WORK EXPERIENCE
TELSTRA – POWERED BY TELETECH •
NOVEMBER 2017 – JUNE 2018
TECHNICAL SUPPORT ASSOCIATE
(Telstra-NBN)
*Top Agent for several months
*Generated numerous CSAT
*Promoted as a Tier2 Technical Support
CONDUENT • NOVEMBER 2016 –
SEPTEMBER 2017
TECHNICAL SUPPORT ASSOCIATE (iOS)
*Turned DSAT to CSAT customers
*Excellent Chat Support Expert
IQOR PHILS • JUNE 2016 – OCTOBER
2016
COLLECTIONS SPECIALIST (Bell
Canada)
*Effective Customer Support
*Guaranteed payments and promise-topay scheme
Citrix
CONVERGYS PHILS • NOVEMBER 2014 –
MAY 2016
VDI Portal, etc
TECHNICAL SUPPORT REPRESENTATIVE
(Dell Computers)
*Awarded Most Improved Agent and
Rookie for the first 3 Months
