RADIYA D. ABDULHAMID
CUSTOMER SERVICE REPRESENTATIVE
EXPERIENCES
CONTACT
--live:.cid.cc6fb7d-bb
Philippines
November
2023 - April
2024
WFH
MY AMAZON GUY
CANDIDATE ENGAGEMENT SPECIALIST
Source potential candidates through LinkedIn, Facebook,
Onlinejobs PH and Discord
Response to inquiries
Post job vacancy through Facebook, LinkedIn and
Discord
TALENT ACQUISITION SPECIALIST
Screenn potential candidate though Interview
Source portential candidate through LinkedIn
Email Response
Calendar Management
SKILLS
Customer Service
Excellent Communication skills
Multitasking
Email Management
Calendar Management
Data Entry
Lead Generation
Cold Calling
EDUCATION
Endorse Candidate for second interview
April 2023 October
2023
WFH
CONNEMPATHY
FASHION CONSULTANT
Order Tracking
Analysis and Problem solving
Billing concerns
Membership Retention
voice support
September 2022
-March 2023
Onsite
COLE ASIA
OPERATOR / DOCUMENTS COLLECTOR
Answer basic inquiry about Employee Retention
Credit through phone or chat then forward their
details to Sales Representative for further
assistance
Assist Sales Representative for client or leads
request
Tasked to do outbound calls to client and leads
for Missing Documents follow up and send an
email reminder
WESTERN MINDANAO STATE
UNIVERSITY-| BS BIOLOGY
April-July
2022
WFH
VIRTUELL CORE
CUSTOMER SERVICE REPRESENTATIVE
April-November
2021
WFH
FREELANCE
COLD CALLER / APPOINTMENT SETTER
Problem solving
voice support
Assist customer inquiry about Towing and
roadside sercives cost, and how to set an
appointment
Tasked to do outbound calls to client and vendor
for Quality Control and Estimated Time of Arrival
updates
Tasked to make cold calling and offer home
improvement services.
Set an appointment and send text message
reminder.
Input the interactions on the CRM
March-April
2021
WFH
FREELANCE
LEAD GENERATOR VIRTUAL ASSISTANT
Generating potential leads using Leads Gorilla
Organization of generated leads on Microsoft Excel
and Google Spreadsheet.
Search missing potential lead information using
organic research.
Chat Support
-
Onsite
CUSTOMER SERVICE REPRESENTATIVE
Technical support
Analysis and Problem solving
Billing concerns
upselling
voice support
email support
Appointment Setting
