Raffy Donglas

RAFFY T. DONGLAS Purok 3 San Martin Villanueva Misamis Oriental, Philippines 9002 · --· www.facebook.com/septraf I am an experienced Customer Service Relation Officer, I help company attend customer inquiry, organize booking schedules . EXPERIENCE JANUARY 2017 – APRIL 2021 CUSTOMER RELATION SPECIALIST, LBC EXPRESS CO. - KUWAIT Provide assistance to customer inquiries and request through email and social media Helps designate Team assignment for booking schedules JANUARY 2014 – DECEMBER 2016 CUSTOMER SUPPORT , LBC EXPRESS CO - KUWAIT Attends customer inquiries through email and social media CASH CUSTODIAN, LBC EXPRESS CO. KUWAIT in charge of petty cash disbursement EDUCATION- BS INFORMATION MANAGEMENT, ATENEO DE CAGAYAN UNIVERSITY Corrales Cagayan de Oro City Misamis Oriental, Philippines SKILLS    Customer Complaints Champion Email/chat support Leads Generation    Proficient in MS Office Data Entry Can work with minimal supervision ACTIVITIES I love helping other people giving them advice for basic financial literacy. In my free time during morning I usually pet my dog and cuddle with her it helps me relax and release my stress. ACHIEVEMENTS Finish Training for Customer Service Excellence Program held in Kuwait Acknowledged as best Cash Custodian in all Middle East Branch for being accurate in terms of reports 2