Raila Zapanta

I have been in the BPO Industry for 5 years. Customer service field for 2years working for an internet service provider, Chat support for a cable provider as well. And collections specialist for GE 3 years and 6months. While I was working as a customer service representative, I was also doing email support answering customer's questions and bill inquiries.

In 2014, that’s when I started working for a Law firm based in KY and CA for social security service benefits as a virtual legal assistant. Calling clients for hearing follow up and obtaining new clients as well. My latest work at home job is with Achieve Test Prep as an Academic Advisor for 3years.