Raleigh Galeos

RALEIGH GALEOS -IT Senior Project Manager, Network Infrastructure mobile/whatsapp: - Available immediately PROFILE ITIL Foundation v3 certified and Project Management Professional (training completed, pending exam) 14 years total IT/Telco experience (13 years in Singapore) 10 years in Project Management, Service Delivery – Network Infrastructure/Migration experience (Data Center environment, Cisco, Edge, Palo Alto, MPLS, SDWAN, Internet, WAN, LAN, cross-connect cabling) in IT / Telecom / Data Center in Asia Pacific region for the following accounts: Visa, Fujitsu, Google, Thomson Reuters, Visa/MasterCard (major banks in Asia Pacific), Volvo, PSA, JCDecaux, Tokio Marine, Credit Suisse, Procter and Gamble, Air Liquide, SingTel. 4 years in IT Operations – Data Center Operations, Windows Server (HP, IBM), Storage Backup management 1 year in Google Singapore – Network Infrastructure projects for Asia Pacific office expansion. Areas of expertise: Project Management, IT Operations, IT Infrastructure, Data Centre Operations, Procurement (RFQ, BOM, PR/PO creation), Vendor Management (SLA, KPI) PROFESSIONAL EXPERIENCE IT Senior Project Manager, Network Infrastructure Nov 2021 – Dec 2022 WeServ Fujitsu Philippines > Manage IT Network Infrastructure and Cybersecurity projects (Waterfall and Agile Methodology) for mid to large scale projects for Fujitsu Groups. Projects managed: Successful provisioning of new Network infrastructure - using new Palo Alto firewall for Fujitsu clients across Asia. Migration of local users from the existing network (Cisco - Sophos VPN) to the new network environment (Palo Alto firewall-GlobalProtect). Decommissioning of existing network (Cisco - Sophos VPN). Successful implementation of Cybersecurity application - Privilege Access Management for access security for Windows and Unix servers. Key Responsibilities Project Scoping and Planning: Finalize scope of work (SOW), budget, resource requirements, project kick-off meeting Work with Technical Designers, Engineers, customers for finalizing HLD (high level design) and LLD (low level design). Finalize the Bill of Materials including hardware, cables, SFPs and system integrators billable scope of work. Develop project plan (WBS – work breakdown structure) and implementation plan. Project Governance: Conduct project meetings using slide decks across key stakeholders for alignment on updates, planning, issue resolution Track down scope changes, issues and risks that affect the implementation. Finalize Customer Acceptance Criteria. Measure performance using WBS tracker to measure if project is on track. Ensure to follow IT processes as required by PMO standards and Compliance Team. Project Reporting and Tracking: Perform project reporting and reviews with internal and external stakeholders – financials, budget, scope. Develop slide decks, spreadsheets, diagrams and process maps for documentation and presentation in project meetings. Stakeholders Management: Work with cross-functional teams to understand the existing IT infrastructure and align the project plan. Work with local service providers along with local delivery managers for tracking the delivery of the orders. Project Implementation: Work with Engineers for completing the installation following the implementation plan. Perform UAT and capture test results and sign-offs. Risk Management: Maintain risk register and mitigation plan for proper reporting. Capture issues and challenges and report it to the key stakeholders for assessment and required actions. Project Closure and handover: Finalize Lessons Learned and conduct discussion to key stakeholders. Update and archive required documents – project design, Bill of Materials, warranty, SOW, technical diagrams, implementation plans, UAT sign-offs. Perform proper handover to Service Management for Operations support. Service Delivery Specialist, Network Infrastructure June 2018 – May 2021 Telstra Telecoms Singapore Pte Ltd > Managed IT network Infrastructure projects for mid to large scale projects for Visa, Volvo, JCDecaux (using Cisco, Edge devices). Projects managed: Successful Network Provisioning, Upgrade and Relocation of new/existing Visa Asia Pacific sites (Asia, Australia, New Zealand) using Cisco devices. Successful Network Provisioning of new Volvo India sites using Cisco devices. Successful Network Provisioning, Upgrade and Relocation of new/existing JCDecaux Asia sites using VMware Edge devices. Key Responsibilities Pre-Sales Support:  Participate in proposal preparation with Account Managers and Technical Designers and customers to provide proper order fulfilment in accordance to customer requirements. Project Scoping: Finalize scope of work (SOW), budget, resource requirements. Work with Technical Designers, Engineers and customers for finalizing HLD (high level design) and LLD (low level design). Project Planning and Scheduling: Create project plans and manage modifications. Plan on the Work Breakdown Structure and scheduling. Plan and schedule project resources and site permits (data centers, customer premises). Project Reporting and Tracking: Perform project reporting and reviews with internal and external stakeholders. Develop spreadsheets, diagrams and process maps. Project Governance: Engage with Provisioning Engineering teams to confirm solutions. Review project deliverables and provide project management documentation.  Provide technical and problem-solving support to the team, acted as a link between the project and other interest groups.  Project Implementation: Work with Engineers for completing the installation following the implementation plan. Perform UAT and capture test results and sign-offs. Stakeholders Management: Work with cross-functional teams (Engineers, ordering team) to execute tasks on time. Work with vendor team for placing the orders and timely delivery dates. Work with local service providers along with local delivery managers for tracking the delivery of the orders. Customer Relations and Account Management Role: Conduct regular account review with customer and account team to identify any possible service needs.  Identify possible upgrades and modifications to existing networks and pass leads onto sales person. Project Closure and handover: Finalize Lessons Learned and conduct discussion to key stakeholders. Update and archive required documents – project design, Bill of Materials, warranty, SOW, technical diagrams, implementation plans, UAT sign-offs. Perform proper handover to Service Management for Operations support. Project Coordinator, IT Network Infrastructure May 2017– April 2018 Google Singapore vendor/contractor - under Optimum Solutions Pte Ltd > Managed the end-to-end IT project delivery for site expansion of Google Asia Pacific offices and to ensure that IT requirements are fully fulfilled in terms of data center deployment, structured cabling standards, access points, data drops using Cisco. Projects managed: Successful network provisioning for site expansion of Google Asia offices – Singapore, Philippines, Indonesia. Provision a new IDF (Intermediate Distribution Frames), data drops and access points for new floor expansion of Google Asia – Singapore, Philippines, Indonesia. Ensure that IT requirements are fully fulfilled in terms of data center deployment (IDF, MDF), structured cabling standards, access points, data drops using Cisco devices. Key Responsibilities Project Planning, Coordination: Work with Google Deployment Program manager to establish and understand overall scope of projects. Develop work plan and schedule based on project parameters, project schedule, scope and client goals. Thoroughly review project site, plans and product specifications. Provide and/or review project/proposal labor estimates. Coordinate all documentation and materials necessary for installation. Attend internal and external project meetings as necessary. Work with logistics team and compliance team on the shipments. Project Administration: Coordination of permits as required. Maintain detailed project documentation throughout the life of the project. Meeting notes, change orders, client requests. Provide timely formal written communication throughout the project to the internal and external project teams. Create and maintain a project folder which includes, but not limited to: Project timeline, installation scope. Procurement: Liaise with vendors for Requisition for Pricing (RFP) for the required Bill Of Materials (BOM) for IT components and services required for all projects. Ensure that Purchase Orders (POs) must be ready to ensure that vendors can proceed with the order processing for timely delivery of IT materials. Project Implementation: Survey site to determine site readiness Pre-installation coordination with IT cabling vendor Receive and resolve all requests from the field during installation Attend internal and external project meetings as necessary Ensure field paperwork is completed and delivered in a timely manner Project Engineer/Coordinator, Network Infrastructure September 2016 – May 2017 Singapore Telecommunications Limited > Managed circuit provisioning and network migration for the Asia Pacific clients – Thomson Reuters, Cisco, Air Liquide using Cisco devices. Project managed: Successful Network Provisioning And Upgrade of Air Liquide Network On Asia Pacific Sites. Successfully managed projects for network service provisioning, network upgrade and relocation for Air Liquide – Asia clients (Asia, Australia, New Zealand) using Cisco devices. Key Responsibilities Planning: Discuss with the respective stakeholders to capture the 100% understanding of the project needs. Plan and identify for the resources required and assigned responsibilities to ensure successful completion of the project. Administration, Governance, Monitoring and Control, Risk Control: Track project deliverables using project management tools. Create and update risk register to highlight the possible risks and come up with action plans. Escalate promptly any issues that may impact the project delivery. Assist in tracking cost by documenting invoices and payments and billable items. Conduct meetings with cross-functional teams of engineers, Account Managers and other relevant stakeholders to settle commercial and technical issues to speed up project delivery. Vendor Management: Follow-up Service Orders, Invoices and Purchase Orders. Manage the vendors and local providers to ensure their KPI/SLAs are met for timely project implementation. Customer Facing, Implementation, Scheduling: Attend to regular customer meeting to discuss on project update and highlight to customers the possible concerns and risk affecting the project. Allocate and plan for project resources according to the approved project plan. Ensure the tasks/activities are completed within the committed time frame. Manage task execution from cross-functional teams (engineers), service partners, local providers to execute tasks according to the schedule based from the respective timelines. Be SPOC for customers on any matters regarding implementation of the project. Serve as the primary point of contact during project implementation and migration (normally after office hours and weekends). Ensure that User Acceptance Testing (UAT) has been successfully accomplished for activity completion. Project Coordinator, Network Infrastructure January 2015 – February 2016 Singapore Telecommunications Limited > Successfully delivered mid-scale project - 60 site deployment–install and migration (from British Telecoms network to Singtel) in 5 months (February to June) for Thomson Reuters –Vietnam, Philippines, Malaysia for MPLS (WAN) circuits with Cisco equipment (routers and switches) in customers data centers (banks). Projects managed: Successful Network Migration of Thomson Reuters Network from British Telecoms To Singtel Network. Successfully managed projects for network service provisioning and network installation for Thomson Reuters - Asia clients (Philippines, Vietnam, Thailand, Hong Kong) using Cisco devices for the network migration from British Telecoms Network to Singtel Network using Cisco devices. Key Responsibilities Planning: Provide support to PMO/PMs on critical project tasks and implementation. Create and define scope of work and objectives involving all relevant stakeholders and ensuring feasibility of project implementation. Administration, Governance, Monitoring and Control: Update periodic reports – presentation PowerPoint slides and SharePoint files for all stakeholders. Assist in tracking cost by documenting invoices and payments and billable items. Conduct meetings with cross-functional teams of engineers, Account Managers and other relevant stakeholders to settle commercial and technical issues to speed up the project delivery. Meeting arrangement for documentation, minutes of the meeting and booking of meeting venues. Vendor Management: Liaise with vendors for Request for Quotation (RFQ) for Bill of Materials (BOM). Follow-up Service Orders, Invoices and Purchase Orders. Manage the vendors and local providers to ensure their KPI/SLAs are met for timely project implementation. Develop close rapport with service partners and local providers to ensure 100% clear understanding of the SLAs to fulfill the project plan on time. Customer Facing, Implementation, Scheduling: Attend to regular customer meeting to discuss on project update and highlight to customers the possible concerns and risk affecting the project. Allocate and plan for project resources according to the approved project plan. Ensure the tasks/activities are completed within the committed time frame. Manage task execution from cross-functional teams (engineers), service partners, local providers to execute tasks according to the schedule based from the respective timelines. Be SPOC for customers on any matters with regards to the implementation of the project. Serve as the primary point of contact during project implementation (CPE installation) and migration (normally after office hours and weekends). Ensure that User Acceptance Testing (UAT) has been successfully accomplished for activity completion. Risk Management: Mitigate risks and resolve all issues during the entire project lifecycle to ensure SLA is met and record all issues into the lesson learned documentation. Project Manager / Service Delivery Manager, Network Infrastructure September 2011 – September 2014 British Telecoms Singapore > Successfully delivered large scale projects of more than 100 site upgrade/implementation for MasterCard, Procter and Gamble, Credit Suisse and Thomson Reuters – Asia Pacific for MPLS, ISDN, Broadband/DSL, Leased lines services with Cisco equipment (routers and switches) in customers data centers (banks) using Cisco. Projects managed: Successful Network Provisioning, Upgrade and Relocation of Mastercard Asia Pacific sites Successfully managed projects for network service provisioning, network upgrade and site relocation for Air Liquide – Asia clients (Asia, Australia, New Zealand) using Cisco devices. Successful Network Provisioning, Upgrade and Relocation of Thomson Reuters Asia Pacific sites Successfully managed projects for network service provisioning, network upgrade and site relocation for Thomson Reuters – Asia clients (Asia, Australia, New Zealand) using Cisco devices. Key Responsibilities Planning: Create and define scope of work and objectives involving all relevant stakeholders and ensuring feasibility. Create project proposals and present to the customers to get their approvals. Procurement: Procurement of third-party equipment (Cisco routers, switches, components) and access lines (MPLS, leased lines, ISDN, broadband) and services (installation/onsite support services) from multiple vendors required in the delivery of services. Creation of Purchase Orders (PO), Change Orders (CO) to suppliers and follow-up status of orders to ensure timely delivery. Administration, Governance, Monitoring and Control: Update periodic reports – presentation PowerPoint slides and SharePoint files for all stakeholders. Assist in tracking cost by documenting invoices and payments and billable items. Conduct meetings with cross-functional teams of engineers, Account Managers and other stakeholders to settle commercial and technical issues to speed up the project delivery. Meeting arrangement for documentation, minutes of the meeting and booking of meeting venues. Manage and track project delivery milestones, resources, timeline and budget. Customer Facing, Implementation, Delivery, Scheduling: Customer Facing/Escalation Point - conduct a regular meeting with the customers to provide updates and manage escalations. Create implementation plans to provide a very detailed listing of tasks with their corresponding task owners, schedule, needed equipment; and comprehensively discuss it to all stakeholders for clear and uniform understanding. Serve as the primary point of contact during project implementation (normally after business hours) to ensure that scope of work has been completely performed and customer has fully tested and confirmed. Provide clear instructions to network/field engineers and supervise to ensure the complete scope of work (SOW) are executed during implementation stage to achieve full compliance to the customers’ requests. Ensure that User Acceptance Testing (UAT) has been successfully accomplished for activity completion. Vendor Management: Liaise with vendors for Request for Quotation (RFQ) for Bill of Materials (BOM). Follow-up Service Orders, Invoices and Purchase Orders. Manage the vendors and local providers to ensure their KPI/SLAs are met for timely project implementation. Develop close rapport with service partners and local providers to ensure 100% clear understanding of the SLAs to fulfill the project plan on time. Risk Management: Mitigate risks and resolve all issues during the entire project lifecycle to ensure SLA is met and record all issues into the lesson learned documentation. Perform Stakeholder Management (Vendor and Customers) in accordance to the Service Level Agreements as based from the agreed contracts. Systems Engineer February 2010 - September 2011 Hewlett Packard Singapore Responsible for the Commissioning and Decommissioning Windows Servers (HP, IBM, VM) 2000/XP/2003/2008 and Maintenance for the Unilever Account. To generate accurate Server Inventory Reporting. In charge for the creation and maintenance of technical documentation. To effectively perform the coordination with external parties (HP TSG & IBM Support) and customers for technical problem resolution. To generate the Daily SLA Reporting for Remedy incident and change requests. To ensure Incident Management (Remedy) for Wintel supported cases meets 100% SLA compliance. To perform required Tools Installation on the servers - Tivoli / Radia / ESM. To create Performance Monitoring Reports. Responsible for Wintel Standby 24x7 for any Wintel related concerns. Data Center Technical Support November 2007 - January 2010 Hewlett Packard Singapore To provide 24x7 1st line on-site shift support to Business Application Systems and Data Centre infrastructure to maintain maximum service availability and performance for the Unilever account. To serve as a point of contact for all Data Centre activities such as router, switch, server upgrade, rack installation, aircon/generator maintenance, etc. To primarily do 24x7 physical checking and monitoring of Production and Development servers, services and websites using the HP & Client tools. To ensure the condition of Data Centre must all the time pass the significant standards (load balancing, cable laying, patching). Perform the Daily Tape Management (HP & IBM Backup) and Tape Loading / Unloading. To be on standby during any maintenance and upgrade activities involving server room. EDUCATION Bachelor of Science in Computer Engineering October 1999 University of San Carlos • Philippines CERTIFICATION & TRAINING ITIL 2011 Foundation Certification, 4-Jul-2014 Project Management Professional (PMP) 35 PDU training completed / pending certification exam Intermediate J2SE Java Programming Language Course, NeoVita Computer Centre, Singapore, September - October 2008