RILEY PAVLOVA
PASSIONATE CUSTOMER SUPPORT SPECIALIST
Hello Hiring Team! I'm Riley, your next team member!
Thanks to my passion on providing exceptional customer, clients and teams support, I have
developed an outstanding set of hard and soft skills that will rise the bar of your client's happiness
with your products and services:
Excellent communication skills - thriving on building and retaining client long-term relationships
A problem-solving mentality - with strong organization skills to improve work efficiency
A dedicated and proactive approach - that I keep until the very end of everything I do!
REMOTE WORK
COMPETENCIES
Remote work experience
Tool for distributed teams:
CUSTOMER SUPPORT EXPERIENCE
B2B CUSTOMER MARKETING RESEARCH
@ Golden Means Solutions
Project Based
Slack
Google Suite
Zoom
Customer Management:
Communicated with clients through Slack and email to
Zendesk
ensure we met their expectations.
Marketing Research:
CUSTOMER
HAPPINESS
ACHIEVEMENTS
Defined strategy to build the clientele’s social media
accounts to bring awareness to their business
Direct communication with the CEO regarding projects
and deadlines
Created and delivered research presentations to the CEO
Inside Out Event - Customer
satisfaction achieved by
delivering desired event
products
CLIENT & OPERATIONS MANAGER
@ Atomic Cowboy Provisions
Denver
04/'18 - 04/'19
Client Management:
Ensure customer satisfaction by providing quality products
CUSTOMER
MANAGEMENT SKILLS
International Support
B2B & B2C support
and timely service
Operations Management:
Creating weekly schedules, merchandise purchasing,
regulating cost of goods reports, weekly inventory purchase,
Responsible for the entire restaurant on duty
Team Management:
Operations Management
Front of House Manager of 30 employees
Client Retention
Reviewing performance and teamwork on a daily basis
Customer Support Team
Daily Training and Coaching on procedures and new
Coordination
development on menus and sanitation
Coaching
On-boarding, and training
SALES ASSOCIATE
@ The Brown Palace Hotel
Denver
12/'16 - 01/'18
Client Management:
Ensured high level of service by setting up the event,
communicate with the host throughout the event and
breaking down the event.
LEADERSHIP SKILLS
CUSTOMER RELATIONS & EVENTS COORDINATOR
@ Fathom Events, LLC
Denver
Ability to motivate others
Team Player
Self-starter
Entrepreneur Mindset
Confident communicator
Active listener
Efficient time management
Accountable
Decision-making
Problem solver
11/'14 - 11/'16
Client Management:
Online client relationship management
Handled all Customer Relations inquiries via Zendesk, email,
and phone
Created a strategic approach to support different
demographic groups
Operations Management:
Created a training manual for future Customer Relations
Representatives
Ran compound systems on projects for Operations and
Marketing. Projects varied if vendors must be contacted to
SOFT SKILLS
ensure product was delivered or mailing products directly to
customers
OTHER EXPERIENCES
Excellent Oral and Written
Communication
Self-Motivation
Self-Learner
Trustworthiness
Discipline
Curiosity
Critical Thinking
Adaptability
Accountability
ONLINE English Teacher
@ DaDaABC
REMOTE. 10/19 03/20
Online individual and group classes with children, teenagers
and adults
Focusing on pronunciation (phonics), fluency and grammar
through courseware
English Teacher
China
@ METEN International Education Group
05/2019 - 02/2020
Empathy
Time Management
Focused on language proficiency, presentation skills, critical
thinking, interpretation and application
Provided constructive feedback via portal for consistent
improvement
TECHNICAL SKILLS
Zendesk
Worked with colleagues on students learning abilities and
style, constant teacher training and revision of curriculum
DropBox
TRAINER & BRAND AMBASSADOR
Microsoft Office Suite
@ Consumer Capital Groups
Denver
10/2012 - 11/2016
Word Press
Worked as a Trainer - trained and provided orientation for new
Lighthouse
employees, continued to improve training plan with managers
Adobe Photoshop
Acted as a brand ambassador – promoted business to business
Amazon e-commerce
brand awareness and promotional incentives within the Denver
Google AdWords
community
LANGUAGES
English: Native
Bulgarian: Fluent
Spanish: Basic Conversation
Chinese: Greeting Words
EDUCATION AND CERTIFICATIONS
TESOL/TESL/TEFL Certification (09/2018) - Oxford
Seminars
Bachelor of Science (08/2010 - 06/2014) - Major:
Marketing - Metropolitan State University of Denver
CONTACT DETAILS
Number: -
E-mail:-Skype: Riley Pavlova
INTERESTS
Travelling (visited several countries in North America,
Europe, Asia and lived in India, Bulgaria, China, Thailand)
Vinyasa and Restorative Yoga & Hiking
Reading
Trying out new sports like bungee jumping or parasailing
