Ralph Combalicer

Ralph R. Combalicer Escalations Representative Profile Grounded and solution-oriented staff with diverse and years of experience in the field. Highly driven to meet targets and maintaining an exemplary record all though out. Passionate about people and human connection, idealistic about bringing “employee” in the employee and business relationship without tarnishing the business reputations. Strict at following guidelines to ensure compliance and minimize risks. Education Contact Number:- Email:-Address: 2347 Marconi St. Palanan Makati Skills: • • • • • • • • • • • Southern Luzon State University Lucban, Quezon Bachelor of Arts in Psychology- Work History Training and Coaching Performance Evaluation Customer service Reporting Process rewriting Verbal and written Communication Innovation Banking knowledge People Skills Intrapersonal relations Business process compliant Wells Fargo EGS, LLC Philippines Taguig Metro Manila Escalations Representative Sept2020- present • Responsible in resolving/disputing credit bureau correction request by customers through different Credit Bureaus. • Ensure accurate and timely reporting of credit report concerns. • Processing credit reporting requests under different queues and account standing. • Intermediary between parties (Credit Bureaus & customers) to resolve disputed matters, negotiates and enact settlements accordingly. • Provides assistance to fellow team members regarding complex requests and process updates. • Innovates materials that helps the team function easier in relation to our job description. HSBC-HDPP Philippines Quezon City/ Alabang Metro Manila CSR/ Performance Coach/ Relief assistant manager in operations/ Training Apprentice Oct2017-Aug2020 CSR • Manages customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment. • Contributed to department’s achieving and holding industry-leading customer service ratings. • Evaluates customer information to explore issues, develop potential solutions and maintain high-quality service. • Deliver exceptional customer service to every customer by leveraging extensive knowledge of banking products and services. Performance Coach/ Escalations • Provides support by taking in escalated calls. • Track and report number of escalations and frequency of concerns to identify procedures needed for improvement and devise plans to make customer experience positive. Relief Assistant Manager in Operations. • Supports staff development and goal attainment by focusing on skill development and job satisfaction. • Monitors team member performance and develop improvement plans. • Submits reports to senior management to aid in business planning. • Provides day-today support for team leaders in order to maintain management in their respective teams. Training apprentice/ Change Champion • Trains and mentors new hires to fulfill various roles. • Monitors day-today training activities, noting areas needing improvement and implementing plans for rectification. • Assists the senior trainer in facilitating classroom training. • Provide support and assessment on new hires, conduct meetings, huddles and coaching. • Ensure process updates are well disseminated in the department. • Creates engagement activities for the department. HR Executive Collabera Technologies Makati Metro Manila Apr2017-Oct2017 • Manages all aspects of leave administration, including employee notifications and vendor management. • Audits workplace, employee and managements policies and procedures. • Manages employee 201 file to ensure compliance and privacy of employee information. • Assists in day-to-day HR operations. HR/Payroll Staff Tayabas Community Hospital Inc. Tayabas Quezon Apr2015-Apr2017 • Performs various administrative functions to aid HR operations. • Assists in onboarding process of new hires. • Prepares bi-monthly payroll of staff. • Ensures mandatory benefits are properly deducted and paid on time to different government agencies. • Manages PTO data of employees.