Ralph Richard Dela Cruz

RALPH RICHARD C. DELA CRUZ Blk 6 Lot 25 Norway St. Phase1B San Lorenzo South, Balibago, City of Sta. Rosa, Laguna Mobile No:- E-mail: ralphricharddelacruz @gmail.com I. CAREER OBJECTIVE To give service to the company by giving what is asked and necessary. To be able to work and gain experience, to develop skills and knowledge in a technologically inclined and equal opportunity company. II. JOB EXPERIENCE Customer Support & Data Entry Specialist JollyHQ.com (Online through Upwork.com) Sep. 17, 2019 – May11, 2020 Customer Service Associate – Email Support Peak Support (Online through Upwork.com) Feb. 20, 2019 – Aug. 28, 2019 Online English Tutor / ESL Trainer Acadsoc (Online/remote) Sept. 3, 2018 – Feb. 20, 2019 Senior Analyst ADP Philippines Inc. 6th Floor Glorietta 2, Corporate Center Palm Drive, Ayala Center Makati City, Philippines 1224 August 28, 2017 – August 31, 2018 Benefit Advocate Optum / UnitedHealth Group 2nd Floor Science Hub Tower 3, Campus Ave McKinley hill Taguig, Philippines 1634 October 10, 2015 – December 15, 2016 Online English Tutor Through online Via https://unhoop.wordpress.com/ Mar. 23, 2015 – Oct. 10, 2015 Freelancer / Data Entry Specialist Through online via www.odesk.com and www.elance.com Nov. 2012 – February 2015 I Customer Service Representative Alorica (Formerly APAC Customer Services, Inc.) Northgate Cyberzone, Building C Filinvest Corporate City with Alabang area Muntinlupa City, Manila, Philippines- Nov. 22, 2010 – Oct. 2012 Customer Service Representative APAC Customer Services, Inc. Northgate Cyberzone, Building C Filinvest Corporate City with Alabang area Muntinlupa City, Manila, Philippines- Dec 14, 2007 – Jan 29, 2010 Encoder & Admin. Assistant Supervisor Foodbev International 4006 Yague Street Pasong Tamo,Makati May 11 – July 7, 2007 Networking Agent 1st Quadrant Philippines Inc Jollibee Plaza, Ortigas March – April 2005 Service Crew Greenwich Fast food Chain Pavillion Mall Branch Pavillion Mall, Biñan, Laguna October 2004 – February 2005 III. EDUCATION Vocational Basic Japanese Language Training T.E.S.D.A. Main Branch East Service Rd Taguig, Metro Manila July 3, 2017 – Aug. 24, 2017 Vocational English Proficiency Training CCA Sta Rosa 2nd F.Mitsubishi Bldg., Balibago Complex Sta. Rosa, Laguna November 14 – 28, 2007 II Vocational Consumer Electronics Mechanic Sta. Rosa Manpower Training Center Sta. Rosa City, Laguna February 2006 – April 2006 Collegiate BS Computer Science (undergraduate) AMA Computer College Canlalay Biñan Biñan, Laguna January 2003 – April 2004 BS Information Technology Mapua Institute of technology Makati Makati City July – September 2002 (1st Trimester) Intermediary Dominican College Sta. Rosa, Laguna 1998 - 2002 Primary Dominican College Sta. Rosa Laguna 1995 – 1998 Tambo Elementary School Parañaque City 1992 – 1995 IV. PERSONAL INFORMATION Date of Birth: Place of Birth: Height: Weight: Hobbies: books February 02, 1986 Pasay City 5’6” 65kg / 143 lbs Surfing the net, network and console games, playing the guitar, and reading V. SPECIAL SKILLS Can write and speak the English language fluently. Computer literate with Microsoft applications such as MS word, excel and MS PowerPoint. Responsible and can work even with minimum supervision. I’m Hardworking, dedicated, flexible, a fast learner and willing to undergo training. I can work under pressure. III VI. CHARACTER REFERENCE 1. Brylle Roxas Team Leader ADP Philippines Inc-. Claricel Mercado Team Leader Cardinal Health-. Trina Reyes Alcasabas Team Leader Optum / UnitedHealth Group- I hereby certify that the above information is true and correct to the best of my knowledge. Ralph Richard C. Dela Cruz Applicant IV