Ram N Lumbhani

Ram Lumbhani HR Manager and Personal Secretory At Manibhai Jwellers, Upleta From 2017 Gold Jwellery Field Customer Handling & Team Management PROFILE: I am an experienced and highly energetic candidate with experiencing 3 year in all positions; as a HR Manager, Personal Secretary, HR Executive, Customer Service Representative, and Customer Care Executive and able to drive administrative function of the organization, providing high – stakes customer service, able to managing team in the large organization. Contact Address: Upleta, Gujarat Phone: Experiences and Responsibilities  HR Manager / Personal Secretary (Under Gold Ornaments Org.) - Dec 2018 to Sept 2019 Al Karama, Dubai +91 -  Email:     - D.O.B. – 16/01/1993 Languages English – C1 Gujarati – C2 Hindi – C2 Doing special Officer of HR Executive for Asp employer Requirements. Customer handle and sales team management. Promote and advertise the store & its merchandise of Jwellery. Assign the specific duties of employees. Planning out of the work assignments and work schedules of employees.  HR Manager / Personal Secretary Manibhai Jwellers, Upleta – October 2019 to present     Keeping transaction records and ordering merchandise and stock. Planning out the work assignments and work schedules. Conduct employee’s performance review. Assigning specific duties of employees.  HR Manager (Management of school) - 2016 to 2017 Bharati Vidhyalaya, Morbi - Gujarat     Coordination with Management and discuss about requirements. Organize the career camps and teacher's training, hostel management. Graphically and pictorial explanation ability about future plan. Implement a transparent performance management system.    HR Executive – 2015 to 2016 Platina Vitrified pvt. Ltd, Morbi – Gujarat Special Skills   Management and Customer Service Computer Hardware and Networking Interest    Listen Music Playing Games Badminton and Cricket Travel and Tracking    Team work spirit and Leadership quality. Up to date about currently market traits. Hire the new employees and take care employee relevant issues.   Customer Service Executive – 2014 to 2015 Digicall Call Center, Ahmedabad – Gujarat  Assign the tasks of preparing day – to – day activities of customer care department.  High patience level to deal with customer if they have any queries.  Excellence to train the customer care staff.  Effective working relationship between management and customer care team members.  Monitor the staff and interactions using client relationship management software.   Customer Service Executive – 2014 (3 Months) Transcate International Call Center, Ahmedabad – Gujarat (United Medical Help Center)  Very good communication skill.  Customer influencing capacity.  Excellent explaining and representing ability about any plan.  Excellent in communication with customer or clients very politely. Education     S.S.C. passed. (July - 2011) H.S.C. passed (July - 2015) Computer Hardware Certificate Course (Basic Computer, Life Skill & Spoken English) Accounting Package Certificate Course Certificate Course in Mobile Repairing B.Com appeared   Computer Education  Certified course on Microsoft office (Word, Excel, Power-Point, Access) and experience to handle other computer software. Installation of Operating System, Trouble Shooting of Operating System. Practical Knowledge of Ghost Utility & Hard Disk recovery tools.    Skill Highlights      Project management Strong decision maker Complex problem solver Excellent customer service provider     Multitasking Innovative Service-focused Team management