Ramon Montoya Jr

Professional Experience

Sitel Philippines
October 2016 - Present
Recruiting Specialist

•Ensures delivery of qualified candidates to meet staffing needs
•Participates in community organizations and events, outreach, job fairs, advertising, other creative avenues to encourage applicant flow
•Administers the recruiting process, conducts behavioral interviewing, pre-employment testing, management assessments
•Administer site associate referral bonus program and job posting
•Participates in the new hire orientation and induction process
•Maintain knowledge of client's business, products and/or services.

Convergys Philippines
HP(Printers)
September 2015 - October 2016
Technical Support Representative II

•Diagnosed and resolved technical hardware, software and wireless issues with HP printers.
•Engaged in sales through offering of brand new printers, warranty and inks cartridges.
•Follow up and make scheduled call backs to customers where necessary.
•Exemplified total customer service.
•Assigned as an assistant and taking supervisory calls and guiding team members with troubleshooting steps when team's floor support is not around, on vacation or in a meeting.
•Had experience in assessing new hires for call certification in HP.
•Manually configuring static ip/connection to customer's printer by accessing the GUI of the printer including router's GUI
•Resolving router issues that cause the printer not to print wirelessly
•Isolating and troubleshooting MAC applications that cause the printer not to print properly.
•Assisted customer how to print on their Iphone and Ipad by installing an application through apple store.
•Assisting customer to set up printer to MAC Computers.
•Troubleshooting ink cartridge problems.

Achievements:

•Q1 Top Sales Performer.
•Top SP in Q1 for RevGen with $12.86 revenue per call.
•Promoted from Level 1 technical support representative to Level 2 in span of 9 months.
•Team's top performer in CSAT(Customer Satisfaction), Resolving technical concerns and Sales.
•Top Ink sales generator for HP for the first quarter of FY16.

Xplay Onlines Games
Nba 2k Online
January 2016 - June 2016
Game Moderator(Home Based)

•Handle in-game and offline events.
•Checking for bugs when there are new updates.
•Answering or handling player's inquiries through the game and facebook page.
•Gather and escalate player feedback and issues.
•Attending, planning and execution of community events and meet-ups.

PSG Global Solutions
March 2015 - August 2015
Senior Recruiter / CSG Shortlist Specialist

•Sources resumes of qualified candidates for specific job orders, using job boards, applicant tracking systems, company web sites, etc.
•Conducts phone interviews to pre-screen candidates, verifying credentials, availability and compensation requirements; documents these interviews
•Sets up interviews between candidates and hiring managers
•Assists the Vendor Management Specialist in screening candidates from different staffing firms by reviewing resumes and endorsing them for interview
•Ensures that the pool of manpower presented to the clients meet their specific qualifications and needs
•Participates regularly in client order discussions with the Vendor Management Specialist and the Hiring Manager
Convergys Philippines
Dell
January 2014 - January 2015
Technical Support Representative I

•Assisted Dell Clients in addressing and troubleshooting problems for Dell computer software and hardware.
•Engaged in sales through offering of warranty extension and actual selling of computer hardware components.
•Exemplified total customer service
•Reinstalling Windows Operating System by walking through customer via phone.
•Resetting customer's password through registry.
•Sending replacements parts and replacements computers once identified that there is a hardware issue
•Sending onsite technician to customer.
•Follow up and make scheduled call backs to customers where necessary.
•Recovering customer's data and removing computer virus

Achievements:
•Top Agent (April 2014)
•Top 5 Agent (September 2014)
•First timer in BPO but showed great improvement with communication skills and call handling skills.