Rana Wajahat

rana wajahat Lahore Pakistan: Email:-Phone# - EDUCATION Punjab University B.com Lahore Graduation Date: Nov 2015 WORK EXPERIENCE Trans Cure Customer Support Executive Lahore Punjab Pakistan May 2013 - Jun 2014 Obtained pre-authorizations for procedures, resulting in a 20% decrease in denied claims and saving $50,000 in potential lost revenue. Conducted eligibility and benefits verification for treatments, hospitalizations, and procedures, ensuring accurate billing and reducing the number of rejected claims by 15%. Reviewed patient bills for accuracy and completeness, identifying missing information and coordinating with relevant departments to secure the necessary details resulting in a 10% increase in clean claims submissions. Techno Tronix Customer Support Supervisor Lahore Punjab Pakistan Jun 2014 - Dec 2016 Managed a team of 10 customer support agents, delegating tasks and ensuring efficient completion of daily responsibilities. Implemented a performance tracking system to monitor the team's productivity and quality of work, resulting in a 15% increase in customer satisfaction scores. Assisted the team by actively participating in customer support tasks, resolving complex issues and maintaining high levels of customer service. Worldcall Custoemr Support Supervisor Lahore Punjab Pakistan Feb 2017 - Dec 2018 Identified and evaluated 50 potential new prospects in the industry through extensive research and analysis, resulting in a 30% increase in sales options for the company. Established contact with 100 prospects and developed strong relationships, leading to a successful conversion rate of 75% and generating $500,000 in sales revenue. Recommended customized solutions to prospects based on their specific needs, resulting in a customer satisfaction rate of 90% and a repeat business rate of 80%. Tech Bridge Consultancy Customer Support Manager Lahore Punjab Pakistan Jan 2019 - Dec 2019 Oversaw the successful completion of two customer support projects, one for a UK-based cab services company and another for a USA-based online consultation dentistry services, resulting in improved customer satisfaction rates by 15%. Implemented a task delegation system within the team, resulting in a 20% increase in efficiency and productivity. Conducted regular performance evaluations and provided constructive feedback to team members, leading to a 10% improvement in overall performance. The brown Tech Customer Services Manager Lahore Punjab Pakistan Jan 2020 - Jun 2023 Implemented a new customer query resolution system resulting in a decrease of average response time by 30% and an increase in customer satisfaction by 15%. Developed and executed a comprehensive training program for client services staff, resulting in a 20% improvement in overall customer service quality metrics. Successfully negotiated and maintained business relationships with key clients, resulting in a 10% increase in repeat business and referrals from existing clients. PROJECT EXPERIENCE Installmart Canada Vrtual Assistant Managed and organized a busy calendar for multiple clients, ensuring all appointments and meetings were scheduled efficiently and accurately. Handled a high volume of incoming calls, promptly answering inquiries and providing excellent customer service, resulting in a 95% customer satisfaction rating. Utilized strong communication skills to make reservations for clients at various hotels, restaurants, and entertainment venues, consistently securing preferred bookings and accommodations. Acton Cabs Acton UK Dispatcher Streamlined call handling process by implementing a new software system, resulting in a 20% reduction in average call time. Improved efficiency of cab dispatching operations by developing a driver allocation algorithm, reducing average wait time for customers by 15 minutes. Implemented GPS tracking system for drivers, resulting in a 10% increase in on-time arrivals and customer satisfaction ratings. CUSTOM SECTION Untitled