Randle Santos

Randle Garillos Santos #20 San Fransisco St. Skyline Village, Catalunan Grande, Davao City 8000 Email :-Mobile #- /- Experience Project based: October 2018 – Cash Now Philly Data Entry/Data Researcher/Data Scraper • • Scrapes county sites for property tax delinquents Encodes data on spreadsheet (Excel and Google Sheets) July 10, 2017 – August 2018 : Real Estate Investor Virtual Assistant / Admin Assistant USA Home-Buyers LLC. - Cold calling - Answering live calls - Appointment setter - Email and SMS support: - Data extraction/scrapper/Property Search - Lead Generator - Data entry April 2017 – June 2017 : IVAS Team Real Estate Investor Virtual Assistant - Agent Enrollment - Seller leads - Real estate investor’s VA - Comparables August 01, 2016 – February 20, 2017: The Larus Group ( Keller Williams Realty Select ) Executive Assistant / Virtual Assistant ( Sarasota, FL ) - Accompany agent via Google Hangouts on 2 hours of outbound lead generation every morning, monitor calls, document interaction, enter into follow-up reminder system. - Use Keller Williams eEdge CRM program to maintain database of 150-250 close contacts. Create communication plans and reminder systems for Agent to follow in maintaining close and regular contact with existing referral base through phone calls, e-mail, personal notes and face-to- face meetings. - Use eEdge to manage marketing to geographic neighborhoods in order to convert prospects into referral sources, employing print, email, and personal contact. Keep agent on track and reminded of regular contact activities. - Conducting actual Contract-to- close management Point of contact for customers (answer the phone) January 5, 2015 – March 4, 2016: Convergys Phils. Tier 3 Tech Specialist : Time Warner Cable Business Class - Provide full support (Internet, phone and TV service for business class customers. - Modem access and static ip scripting support Some port forwarding support - Client email support - Consistently meeting metric goals and 1 of the top specialist Y2015. July 2012 – -July 2014 : VXI Global Solutions Team Leader – AT&T Uverse / ICM Uverse - Provide coaching sessions for agents (behavioral and performance) Lead agents to perform efficiently and effectively Assist Top level management in daily operations of the site and effectively communicate policies, new releases, client requests and other information needed by the agents to perform their daily tasks. Formulate action plans for agents to improve on statistical performance Transfer skills to subordinates for better performance and work output. Available to subordinates for work experience and personal issues and come with necessary action plans or implementation and counseling. November 22, 2011 – July 2012 : VXI Global Solutions Subject Matter Expert – AT&T Uverse □ Provided product Support to agents May 11, 2010 – September 30, 2011 :Suttherland Global Services Philippines Inc. Technical Support Representative/ CSR AT&T U-Verse/Dark Blue • • • • • • • Caters to AT&T U-verse customers’ technical issues or concerns and all other concerns within the scope of support as a Tier 1 agent. Consistently meeting metric goals After 8 months as a consultant was recently assigned to nesting to assist nesters as a Mentor/ Ambassador Able to do one on one coaching Able to take over the call for de-escalation Assisted client with billing concerns Other concerns within scope of support July 1, 2009 – February 18, 2009: Auraland Group of Companies Production Encoder / Purchaser • • • Encodes and Verifies Materials Requested Records and Checks Materials Purchased or Acquired by the Purchasers Does Various Purchasing Jobs such as Canvassing and acquisition of Materials Requested • Does Inventory work as per Company Assignment April 2009 – June 2009 Shared Prosperity Multi-purpose Cooperative Cashier / Data Encoder / I.T. Maintenance • • • • • Process client files and client loans Encodes daily, weekly and monthly inventory of health products Handles cashiering job Does minor computer troubleshooting Handles some bookkeeping duties. May 2008 – September 2008 Buon Volo Café – Cebu city Cafe Supervisor • • • • Handles cashiering job and recording of sales of the café Handles various bookkeeping duties Maintain and supervise café in owners absence Trained newly hired service crew October 2006 – October 2007 Supreme Petron Davao Servicenter Credit and Collection Officer • • • • Handles at least 50 credit accounts Developed customized credit tracking system using common MS- office Tools Process client files and credit applications Handles Collection of due accounts. Education: 2001 – 2006 Ateneo De Davao University B.S. Information Management Davao City