RANNY WINDY--
https://www.linkedin.com/in/rannywindy/
PROFILE
An organized, detail-oriented
professional with outstanding
communication, relationshipbuilding, and proactive. Able to work
successfully as a team member and
as an individual contributor.
Tech-savvy; Wordpress, Zendesk
HTML&CSS and proven ability to
learn unique software.
EXPERIENCE
Capital Jets – Sales Broker (2020 – present)
Remote Job - Flight Quoting, flight booking, Communicate
effectively with aircraft providers for offers. Negotiate with
aircraft providers when necessary to procure the best value
for clients. Ensure all contracts, insurance, and regulatory
matters are accurate, legally compliant and that company
requirement is met.
Qatar Airways - Customer Service (2016 – 2019)
Multilingual; English, Italian,
Indonesia (Spanish; Basic).
Handle customer inquiries, complaints, billing questions and
extension service requests. Selected to join with special
handling team functioned as an assistant in an extreme
situation. Successfully diffuse volatile customer situations one
that resulted in a personal letter of commendation to the line
manager exceeded customer expectations by
recommending alternatives options for disrupted customers.
EXPERTISE
Total E&P Indonesie – IT Support (2015 > 2016)
Communication
Flexible
Problem solving
Providing first level contact and convey relations to customers
issue, properly escalating unresolved queries to the next level of
support, tracking, routing and directing problem to correct
resource. Substantially increased security and performance of
systems by implementing new anti-virus software and critical
system updates.
Detail oriented
EDUCATION
Hardworking
Mulawarman University (2010 > 2014)
Independent
Bachelor Degree in Economics
