Rares Berbece

Name: Rares Berbece Date of birth:- Email:-Country: Romania City: Brasov Phone: - PERSONAL SUMMARY I am committed and articulate customer service representative with excellent communication skills and a high level of customer commitment. Possessing a good team spirit, deadline orientated and having the ability to succeed in a demanding customer service environment. Now looking forward to make a significant contribution in an ambitious and exciting company that offers a genuine opportunity for progression. Education: 2008 - 2012 (4 years) SpiruHaret University - Management @ University (graduate), Brașov, Brașov County, Romania Management 2004 - 2008 (4 years) Christian Cherch College - Constructions @ High School / Vocational School, Brașov, Brașov County, Romania Experience: MTS Limited (Mediatopsolutions)(Home based job) Account Manager –January 2017-still in progress My main responsibility in this company was to take care of the marketing and selling department .I was calling existing clients and prospect clients to promote and sell our services GrupoNoaInternational(home based job) Customer service Nov 2014- March 2017 QA supervisor March 2016-December 2016 Account manager March 2016-December 2016 I have started in this company as an agent for customer service department. I got promoted as a QA after 4 months and build myself up until I reached QA supervisor. After 1 year I was offered the job as an account manager to a project that was providing technical support. I had in charge agents and I was the one covering all necessary attributes that were requested for the project. 2012-01 - 2014-03 (3anisi 2 luni) Marketing and Telesales - Marketing @ Top Star International, Brașov, Brașov County, Romania Top Star is a research company with more than 100 employees based on finding good clients for financial investments in Europe. My responsibilities were to contact by phone/email business man (ceo's directors, sales managers, marketing managers...) from the databases and establish a profile by gathering as much information as I could and raise their interest in a future business opportunity. (lead generation) After 2 years I was promoted in the sales team and had trainings in selling and closing the sale. 2009-02 - 2011-11 (2 anisi 9 luni) Customer Service Representative with Retention - IT / Telecom @CGS Romania, Brașov, Brașov County, Romania Answering to calls from AOL (America on Line) customers, solving their problems and selling IT products over the phone. Other skils: Computer skills: Ms Office Sales trainings