Rares Oltean

Curriculum vitae PERSONAL INFORMATION Rares Oltean FDC.Crinului nr 20, 707041 Iasi (Romania) (--Sex Male | Date of birth 31/08/1994 | Nationality Romanian WORK EXPERIENCE 23/07/2018–Present Remote - Project Manager EMBER SOFTWARE SRL. In the present position my current responsibilities are: - Creating and assigning tasks from a Project Management system called ClickUp - Planning sprints on a weekly basis for a team of 5 developers - Support and direction for the team members in order to achieve their milestones - Ensuring each member of the team is able to best deploy their strengths and develop new skills - Regular feedback meetings where the work of developers is being reviewed. Providing individual honest opinions about the overall performance and suggestions of improvement where needed. - Creating reports on a weekly basis as well as scheduling regular meetings with the higher-ups I enjoy woking remotely because the access to the job market isn't limited by where I live, it gives me freedom over how I spend my free time therefore I can make my own schedule, my productivity is best when I don't have distractions near me and I enjoy the challenge of needing to find efficient ways to communicate with my colleagues when they are not in the next cubicle. From my experience the "hard time" working remotely is the first 1-2 months until all things get well organised, you succeed in synchronising with your employer in various aspects such as Timeline differences/Culture/Bonding etc. But if you wake up everyday and the commitment and the joy, that you are doing what you love are attached to you, then you are good to go. 07/01/2018–16/07/2018 Panel Support Services USA Specialist GFK Romania Market Research Company, Iasi (Romania) I had the following attributes as a Panel Support Services USA Specialist: - Assigning tasks on a daily basis to a team of 30 help-desk agents - Identifying weekly trends and providing genuine solutions - Periodically testing help-desk agents in the manner of operational and communicational skills - Providing weekly and monthly feedback for the help-desk agents regarding the overall performance in the department - Attending and hosting meetings with managers/supervisors/help-desk agents, where matters of SLAs, OLAs, organisational, operational, communicational were discussed up front. - Providing individual and group training to new employees - Optimising the software to the team's needs by providing a more intuitive and user-friendly way of working. - Handling exceptional customer problems 20/02/2017–07/01/2018 Help-desk Agent with English GFK Romania Market Research Company Iasi, E58 23, 700259 Iași (Romania) http://www.gfk.com/ro/ 19/11/18 © European Union,- | http://europass.cedefop.europa.eu Page 1 / 3 Curriculum vitae Rares Oltean I had the following attributes as a Panel Support Services USA Help-Desk Agent: - Providing guidance and support via live in-bound telephone calls to a quantum of over 10.000 active Panel Members of a Google research program called Screenwise Panel. - Direct contact with the customer's users by e-mail or phone (only in English) - Applying fixes and workarounds as per specific procedure - Loggin incidents and changes reported via phone/e-mails - Assisting in installing and connecting a router to the devices of individuals participating in the research program via live telephone calls and troubleshooting hardware/software issues that the Panel Members came in contact with. - Outbound telephone calls, to assist in connection issues, activity monitoring reminders, attempt to retrieve devices ( Routers ) from Panel Members following agreed conditions. - Managing a financial based reward system, relying on an Excel database and an online dashboard, dealing with time-frame tracking. - Outbound ad-hoc campaign calls with over 100 active Panel Members required to be called on a short scheduled dead-line. - Answering questions and providing walk-through/instructions via email. - Working with SLAs, OLAs - Mentorship activities for new employees As a Help-desk Agent I believe I made a valuable contribution to the efficiency and success of the Call-Centre. I have enhanced my ability to resolve issues efficiently under stressful conditions displaying a high degree of tact and professionalism. I developed outstanding customer service and communication skills that ensured the highest level of customer care. I demonstrated analytical and problem solving skills together with the ability to make sound evaluative judgments. I also built a reputation as a team player who develops and maintains positive working relationships. I demonstrated flexibility regarding working hours and comprehensive computer skills including MS Office and CRM database applications. 15/06/2016–30/09/2016 Intern EEA Grants FossHotel Reykholt hálsasveitavegur, 320 Reykholt, Islanda, Reykholt (Iceland) http://www.fosshotel.is/hotels/fosshotel-in-the-west/fosshotel-reykholt/ I worked in a hotel with a job rotation system. I worked as a waiter, which really helped me improve my English, gather more experience in this domain. I learned how to make different sorts of food as a chef’s aid. I was really happy to see the results of my work being enjoyed by the clients. I had the chance to talk to a lot of people from different countries which really helped at improving my communication skills and learning about their culture. 01/06/2015–20/08/2015 Tapster SC. Fadis Time. SRL (Fenice Restaurant) Str. Palat, Nr. 3F, 700032 Iasi, Romania, Iasi (Romania) http://www.fenicepalas.ro/ 15/06/2014–02/10/2014 Waiter Palm Beach Hotel Psalidi area, Kos, 85300, Greece, Koss (Greece) http://palmbeach.gr/ I love the interaction with people, telling them jokes and offer help every time somebody needs me. Having this job/working helped me a lot in developing my communication skills and I can easily adapt to different and difficult situations with any kind of people. I had to always present a positive attitude and every time with a big smile and give the best service as I could, I had to be fast, efficient and pay much attention. 15/06/2010 19/11/18 Waiter © European Union,- | http://europass.cedefop.europa.eu Page 2 / 3 Curriculum vitae Rares Oltean SC. Fadis Time. SRL ( Amir Restaurant), Iasi (Romania) EDUCATION AND TRAINING 30/09/2015–20/07/2018 Bachelor's Degree " Alexandru Ioan Cuza" University, Iasi (Romania) I was a student in "Alexandru Ioan Cuza" University in Iasi where I studied in the field of Geography and Tourism. Throughout the years of my studying in the University I polished my multicultural knowledge, my Microsoft Office Suite skills, especially (Ms.Word, Ms.Excell and Power-Point). I worked in various other programs in order to complete my assessments such as Adobe Illustrator, ArcGis and Philcarto (mapping software). 15/09/2008–07/07/2012 High - School Diploma "Garabet Ibraileanu" National College, Iasi (Romania) I graduated the above-mentioned High-School with high degrees. My main subjects were English language, Romanian Language and History. PERSONAL SKILLS Mother tongue(s) Romanian Foreign language(s) English UNDERSTANDING SPEAKING WRITING Listening Reading Spoken interaction Spoken production C1 C1 C1 C1 C1 Levels: A1 and A2: Basic user - B1 and B2: Independent user - C1 and C2: Proficient user Common European Framework of Reference for Languages Communication skills Organisational / managerial skills As I constantly worked with people I succeeded in improving my communication skills, interaction with different kinds of people as well as being a good handler of difficult and stressful situations, Each time I succeeded to keep myself calm in-spite of the situation. My hobby is being an actor on the stage so I don't have a difficulty with giving a speech or entertaining an audience. I can also manage and control myself in stressful situations. I was a member of many different Non-governmental organisations such a " Mountain Scouts" or " Ascendant" where I developed both my physical and my intellectual skills in team-building, leadership and of course team-work. Through those organisations I disciplined myself, learning to listen to others opinion and admit I am not the only one who is right. Digital skills SELF-ASSESSMENT Information processing Communication Content creation Safety Problem solving Independent user Independent user Independent user Independent user Independent user Digital skills - Self-assessment grid Office independent user Excel independent user 19/11/18 © European Union,- | http://europass.cedefop.europa.eu Page 3 / 3