Raymond Mokaya

RAYMOND OGETO MOKAYA P.O. BOX-, NAIROBI - KENYA Mobile: - /-. E-mail:-PROFILE A versatile and performance oriented Information Technology professional with 15+ years experience in computer systems administration and ICT training. Possesses excellent problem solving skills, always seeking to improve the quality & efficiency of service delivery, incorporate new technologies by ensuring business continuity and consistently meeting deadlines. Always leverages on a strong working knowledge of bespoke computer systems to deliver technical solutions in dynamic technology areas. CAREER OBJECTIVE I desire to be part of an organization that offers a competitive and innovative working environment and a career progression path, as well as personal development. CAREER SUMMARY Online Business Development Manager - (EXORYTE LIMITED) 2015- Todate • Building a stable revenue stream for the online business. • Mapping out marketing priorities and benchmarking success strategies. • Monitoring and responding to customer reviews for SWOT analysis. • Keeping an updated social media interactive platform. Systems Administrator - (VIVO ENERGY LTD) April- • Administering Window Server 2008/2012. • Setting up an Active Directory integrated VPN and managing TMG proxies & firewalls. • AD, LDAP, Azure , Office 365, SharePoint • Managing and monitoring servers and desktops through Microsoft System Center Configuration Manager and Operations Manager with Hyper converged Infrastructure. • Managing SQL databases, Administering DHCP and DNS Services.  Cisco Routing and Switching. • Administering Enterprise security patching, Group Policy, Antivirus protection and update management via MacAfee ePO. • Workstation and server performance optimization through OS updates / patches and having continuity measures are in place i.e systems state backups for critical machines. • Creation, management and monitoring virtualized machines; configuring failover by doing live replication for servers running critical business applications. • Desktop configuration automation by use of scripts group policy; setting new user profiles including outlook, required applications, departmental drives and screen savers. • Continuous user support via phone, remotely, interactive connection and monitoring tickets through Help Desk LAN Support to issue closure as per SLA. • Documents management through administering, configuring and training users on Share Point 2013 • Carrying out daily windows (folders & mails) backups, ensuring Active Directory redundancy, maintaining/ updating ICT backup & recovery policy procedure. • Initiating required training through Microsoft vouchers for learning and growth to mobilize new technologies in ICT. • Protecting organization's value by keeping information confidential, maintaining security of resource sharing over the network. • Modern data center infrastructure design, management, monitoring and reporting any faults and arranging / recommending necessary repairs or mitigation needed. • Network Access Storage provisioning and management. • LAN & WAN network configuration, support and continuous tuning and monitoring to ensure service and branch connectivity uptime. Help Desk Support Executive - (TETRA PAK LTD) Aug 2008- March 2012 • Managing Exchange server 2003 and upgrading to exchange 2010 • Setting up and configuring firewall through Microsoft ISA 2006. • Managing server 2003 - 2008, Active Directory – user accounts, distribution and security groups. • Image Standardization. Deploying operating systems using Window Deployment Service.(Windows 7,Windows Vista, Windows XP, and Server 2008) • Performing Tele-Support/Online support, administration and resolution of calls using the Helpdesk System tool for Head Quarter and over 36 networked Branches. • Performing companywide Preventive maintenance, Setup, designating and/or allocating of Computers, Printers, LCD projectors, cameras, Telephones and activation of LAN and PABX-Telephone ports. • Working closely with Assistant ICT Manager to monitor status of LAN/WAN using the Network Monitoring tools thus establishing and reporting downtime logs to ISPs and/or making needed follow up. • Working frequently in consultation, Monitoring and reporting on general performance of Power Units specifically the Power distribution division, Standby Generator, AC performances both at HQ and Branches. • Interact on recurrent basis with vendors, and service providers on Technical issues and/or other business support requirements. IT Skills Trainer - (INSTITUTE OF ADVANCED TECHNOLOGY) Jan 2005- Nov 2007  Developing and fostering the appropriate skills to enable the optimum development of trainees according to their aptitude and abilities.  Establishing a good learning relationship with students to enhance learning.  Defining program goals, reviewing and refining the program to maintain the integrity and coherence of a program.  Conducting customized training programs.  Enhancing subject mastery of trainees leading to enhanced on-the-job performance. Computer Instructor - (ST.JOSEPH VOCATIONAL CENTRE) Jan 2003- Nov 2004  Training learners with various levels of ability on IT applications using user friendly programs.  Delivery of high quality IT courses at both beginner and advanced levels. Internship - Help Desk Support - (FAULU KENYA LTD) April 2002- Nov 2002  Identifying and escalating calls appropriately.  Hardware Maintenance and troubleshooting of Servers, PCs and Laptops, staff training.  Software Installation and troubleshooting.  General Network Management (troubleshooting codes from patch panel and PABX) . CORE COMPETENCIES • Design, Implementation and management of Active Directory and Microsoft Exchange architecture. • Private cloud Design and implementation (Virtualization –Hyper V and VMware technologies). • Backup and Disaster recovery of services. • Knowledge & Understanding of Microsoft Licensing and compliance • Enterprise Server and Desktop Standardization. • Technical IT expertise, Network Management and excellent Help Desk management based on ITIL standards and best practices. • Enterprise security implementation, management and data encryption. • Always ahead through continuous learning and self-development.  Computer Graphics  Web design PROFESSIONAL QUALIFICATIONS Area of Learning Learning Institution Years Bachelor of Science (Information Technology (Bsc I.T)) Jomo Kenyatta University of Agriculture and Technology (JKUAT) 2002 Microsoft Certified IT Professional (MCITP) Server Administrator Computer Pride College Ltd - Online Certification 2008 Accredited Platform Specialist Hewlett Packard (HP) Certification ProgramAPS-Notebooks, Workstations and Servers PERSONAL DETAILS Date of Birth:- Nationality: Kenyan Languages: English Referees: Available on request Gender: Male Marital Status: Married Dependants: 4