Rechelle dela Cruz
Virtual Assistant / ESL Teacher
ABOUT
A professional with 11 years experience in the
BPO industry. Worked as a General Virtual Assistant
with adept skills in administrative tasks, client relations and
online marketing. I bring my years of experience collaborate with
business partners and work closely with them to create innovative,
effective campaigns and help them grow their business.
CONTACT
email:-phone:-
skype: live:delacruzrechelle
I.WORK EXPERIENCE
LEASING SPECIALIST
St John's Properties - Upwork Inc March 24, 2019 to June 28, 2019
Review documents submitted and approved property applications
Answer incoming and make follow up calls
Send email and sms follow up
Assist customers on maintenance issues
II.PROFESSIONAL
SKILLS
Customer support
Phone Support
Chat Support
Data entry and processing
Social media management
Research
Calendar management
Email Management/Filtering
Team Leader
English Tutor
Process Trainer
VIRTUAL ASSISTANT
LibertyVa's February 10, 2017 - January 11, 2019
Answer email enquiries
Doing research about Gold, Bitcoin, Ethereum and other
cryptocurrencies
Writing article about Gold
Answer chat enquiries
Update order using control panel
Youtube Research about wedding, baptism and birthday favors
Research about 5 star hotels and enter it in Goldvision
VIRTUAL ASSISTANT
Marine Deals Ltd. October 16, 2015 - February 3, 2017
SOFTWARE SKILLS
eBay
GoldvisionCRM
Google Docs
Later
MS Excel
Shopify
Google Sheet
Aliexpress
Google Calendar Appfolio
Zopim
Zendesk
CRM
Slack
Glip
Thunderbird
Magento
Kayako
Neto
Zoho
Canva
LiveChat
Freshdesk
III.EDUCATION
University of Mindanao
BS in Commerce - Management
• Answer incoming calls and upselling other products we can offer
• Lead generation searching for potential customers who are into fishing
and marine stuffs
• Answer email and chat enquiries
• Doing follow up calls for backorder items
• Edit eBay product listings and photos
• Place orders for customers using Magento
ENGLISH ONLINE TUTOR/ PROCESS TRAINER
Acadsoc Ltd. Work from Home May 2015 - April 2018
• Conducting 1on 1 online classes with beginners, intermediate and
working adult Chinese students.
• Teaching online with the textbooks
• Doing corrections and conducting effective instruction during the
classes
• Doing assessments and tests for the students
PROGRAM MANAGER ASSISTANT
Coolpixels Australia Work from home March 2015 - September 2015
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Calling potential customers and offer Telstra services
Monitor agents and making sure they log in on time.
Track work record done by agents.
Submit daily report and weekly reports to the Program Manager.
Conduct interviews to applicants needed for new projects.
TEAM SUPERVISOR
JustFab -Offsourcing Phils Inc. February 27, 2013 – February 21, 2015
• Coached team of 20 representatives to deliver high standard of
customer service.
• Monitoring random calls to improve quality, minimize errors and track
staff performance
• Analyzed statistics and other data to determine the level of customer
service performance
• Recorded employee attendance
the benefits department on a monthly basis.
• Managed call volumes and maintaining Service Level Agreements
CUSTOMER SUPPORT
NextBPO Solutions Inc August 05 2011– February 20, 2013
• Answer email emails
• Answer incoming calls
• Do outbound calls for orders need follow up
BACK OFFICE CONSULTANT
Netspend Corporation Sutherland Global Services Inc October 2009 – August 02,
2011
• Answer emails and inspect documents sent by the customer needed to
approve customer's
account.
• Make follow up calls to remind them about the documents they need to
submit to approve or remove the hold on their account.
• Take supervisor calls when a customer asks to speak with a Supervisor.
TECHNICAL SUPPORT REPRESENTATIVE
AT&T UVERSE Sutherland Global Services Inc October 2008 – August 2009
• Answer incoming calls and assist customers in troubleshooting
internet, cable and telephone
problem.
• Upselling offer other services. If customer only has internet making
sure to upgrade or offer bundle service
REFERENCE
Rhoda Balucio
Account Manager - Absorb Health. Upwork Inc-
Matedyal P. Ligtvoet
Recruitment Specialist - Liberty VAs-
