Reena Quilon
PROFILE
Experienced customer sales and service associate proficient in
handling complex customer issues and promoting positive
experiences. Efficiency-driven and organized with a team-oriented
mentality and dedication to customer satisfaction, business goals,
and sales excellence. Skilled in coordinating documentation and
handling payments.
WORK EXPERIENCE
Virtual Assistant
TOA Global | Dec 2022 - Present
CONTACT
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-Acocolao, Paniqui, Tarlac
Philippines 2307
SKILLS
Time Management
Communication Skills
Adaptability
Problem-solving
Teamwork
Creativity
Interpersonal Skills
Work Ethic
Attention to detail
REFERENCES
Sarah Jane Quiambao
Sales Officer, Bank of the Philippine Islands--
Johannalei Briones
Virtual Assistant, TOA Global--
Junafe Del Campo
HR & Genral Affairs Manager, CPF
Philippines--
Reconciled supplier statements
Scheduled EOM payments
Closed open work orders in our client portal
Raised PO's and supplier invoices
Raised sales invoices
Created service reports for Preventive Maintenance jobs
Uploaded reports to our client portal
Assisted with following up outstanding work orders with
subcontractors
Submitted quotes and upgrades
Customer Sales and Service Associate
Bank of the Philippine Islands | Apr 2017- Dec 2022
Processed all new account transactions, assisting the customers
in their selection of various accounts and financial services.
Answered the customer’s questions and explained the available
services such as deposit accounts, regular time deposits, and
investments.
Executed wire transfers of funds and perform foreign currency
transactions.
Issued of Manager’s Check, Bank Statements, and Bank
Certifications.
Informed the customers of procedures for applying for services
such as debit cards, direct deposit of checks, and certificates of
deposits.
Promoted business for the bank by maintaining good customer
relations and referring customers to appropriate staff for new
services.
Branch Assistant
Corporate Guarantee and Insurance Company | Dec 2016 - Apr 2017
Assisted clients with quotes for new policy applications.
Generated and processed customers’ insurance policies.
Provided existing and new customers with a thorough
understanding of auto insurance products.
Performed daily call-outs for prospect clients and the renewal of
policies.
Accepted payments and daily reports.
EDUCATION
Tarlac State Univeristy
Bachelor of Science in Marketing Management |-
