Regina Elelegwu

REGINA ELELEGWU WORK HISTORY Helpdesk and Switchboard, 11/2023 - Current Randstad| NHS, Kent and Canterbury Hospital , Canterbury , Kent • Communicated instructions across teams to provide emergency care and assistance, prioritised emergencies using established protocol accurately and professionally. • Connected, responded and transferred over 400 calls daily by operating switchboards and systems in less than two (2) minutes per call from all East Kent Hospitals. • Dispatch jobs departmentally to relevant services from incoming calls to the helpdesk service from all East Kent Hospitals. • Receiving, directing and informing callers in a timely and professional manner inline with the NHS and trust's core values. • Responsible for bleep systems, emergency and alarm calls inline with agreed policies and protocols. • Receive calls to helpdesk and follow agreed procedures for recording, initiating action and response to customers and stayed calm when responding to emergencies. Hospital Porter, 10/2023 - 11/2023 Randstad| NHS, Kent and Canterbury Hospital , Canterbury, Kent • Handled safe, secure storage and care of patients' property, confirming appropriate items were correctly and accurately returned. • Operated hospital beds, trollies, portering chairs and wheelchairs in line with hospital policies and correct manual handling techniques. • Prioritised infection control by consistently adhering to regulations, enhancing continued quality of patient. • Maintained thorough knowledge of safeguarding through regular training for optimised patient care provisions. Business Support Administrator , 01/2022 - 08/2022 Event Couture • Assisted with collecting statistics, data and other management information. • Organised meetings, took meeting minutes and completed followup actions. • Acted as point of contact for internal and external stakeholders, managing shared team inboxes and forwarding correspondence promptly. Canterbury Kent --http://linkedin.com/in/reginaelelegwu PROFESSIONAL SUMMARY Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results. SKILLS • Time Management • Multitasking and Organization • Strong understanding of operating systems, software, and devices. • Problem-solving skills. • Analytical skills and attention to details • Customer service experience. • Excellent communication skills, written and verbal. • Patience and empathy • Administrative skills EDUCATION Master of Arts, Interior Design, 09/2023 University of the Creative Arts Canterbury , Kent Bachelor of Arts, Fine and Applied Art, Graphics Design and Photography, 12/2017 Delta State University • Maintained accurate records and documentation for reliable reference. • Established workflow processes and implemented modifications to improve administrative operations. • Secured data and documents to maintain confidentiality according to company and regulatory standards. • Organised filing system for important and confidential office documents and recommended cost saving and efficiency opportunities to improve business performance. Customer Service Advisor, 02/2019 - 01/2022 Gabsdan Ventures • Retained excellent client satisfaction ratings through outstanding service delivery. • Listened to customer details and offered matching solutions to meet wide range of requirements. • Used customer insights to develop innovative sales strategies to increase sales. • Trained and mentored new sales representatives. REFERENCE Available upon request