Reniel Javier

Reniel Cuevillas Javier 2 M.H. Del Pilar Street, Calumpang Marikina City Mobile No.:- Email Address:- PERSONAL DATA Age: Date of Birth: Gender: Civil Status: Height: Weight: Nationality: Religion: Permanent Address: 27 November 13, 1990 Male Single 5’4 72 kg Filipino Roman Catholic Philippines WORK EXPERIENCE 1. Customer Service Assistant Azalea Vacation Club – Fog Horn Inc. 4F-02 500 Shaw Zentrum Bldg., 500 Shaw Blvd., Brgy. Pleasant Hills, Mandaluyong City June 2015 – April 2017 Duties and Responsibilities:      Attends to club member’s concerns and queries. Handles the request and processing of their reservation to any Azalea Property. Works closely with Hotel Reservations and Hotel Front Office with regards to the reservation and other concern of the members. Coordinates with Customer Service Assistant on the satellite offices with regards to reservation and other concern of the members. Attends to their complaint regarding their membership and other concerns. Ensuring to give solutions which may satisfy them.    Answers phone and email queries and relay it to designated departments if needed. In charge of monitoring and generating weekly and monthly reports of my immediate supervisor which will be presented to the Executive Committee and or Department Heads. Attends to additional task given by immediate supervisor or department head. 2. Duty Manager Go Hotels – Robinsons Land Corportation GF Cybergate Plaza, EDSA Cor. Pioneer St., Mandaluyong City January 2014 – November 2014 Duties and Responsibilities:         Over all in charge of manpower and hotel operations per shift. Everything must be in order and ensures that standard operating procedure must be observed. Checks cleanliness of lobby and public areas, lights and as well as the front desk area in proper and orderly appearance and behavior. Co-ordinates with all departments concerned in order to maintain the standard procedure of Operations. Handles guest complaints and other related problems and reports raised during his/her shift. Ensures all raised concerns is attended to. Conducts and ensures the neat of appearance of Front Office Associates as well as correct attitude and behavior, discusses problems that encountered within a shift together with all Team Members per Department. Responsible for assigning and monitoring of given side duties and responsibilities to the Front Office Associates. Assists reception during peak hours of Operations. 3. Hotel Associate Go Hotels – Robinsons Land Corportation GF Cybergate Plaza, EDSA Cor. Pioneer St., Mandaluyong City July 2011 - January 2014 Duties and Responsibilities:               Responsible for processing of Check – IN and Check – OUT of hotel guests. Builds good rapport with the customers and greet the customers when they enter the hotel premises. Building a strong relationship with the new and returning guests. Handle customer requests promptly to achieve excellent Customer Service. Updates and monitor records of guests who have come to the hotel, also known as Guest Database. Maintain records of their queries /feedback. In charge on monitoring and maintenance of the hotel's assets. Responsible for doing Purchase Requisition needed per Department. Work closely with the Operations Department. Engaging with an agency hired employee who maintains and in charge of the daily linen circulation. Provides accurate and correct monthly inventory reports which being forwarded to the Branch Head. Responsible for the checking and releasing of each and every guest rooms of the hotels once done cleaning by Room Attendants. Oversees Agency hired Housekeeping Staff such as Room Attendants, Public Attendants and Linen Attendants and works closely with their Supervisor. Monitors daily, weekly and monthly supplies of the Housekeeping Department. Responsible for daily manpower schedule of Housekeeping Department. Responsible for generating monthly reports such as supplies consumption, monthly accomplished projects, etc. EDUCATIONAL BACKGROUND Educational Level: Course: University: Address: Date: College Degree Holder BS Hotel and Restaurant Management University of the East – Manila Recto Avenue, Manila June 2007 – April 2011 TRAININGS / SEMINARS Date October 2011 Topic / Course Title Achieving Customer Excellency Human Resource Department Universal Robina Corporation – Pasig City CHARACTER REFERENCE Lester Paul Santos Sales and Service Officer Philippine National Bank- Hazel De Guzman Branch Operations Head Go Hotels – Robinsons Land Corporation- Rosalie Pueblo Marketing Communications and Customer Service Head Azalea Vacation Club – Fog Horn Inc- /-