Rennia Patrick

Rennia patrick Leeds district, St. Elizabeth, Jamaica Email address--· LinkedIn Profile- https://www.linkedin.com/in/rennia-patrick Customer Service Representative with 3 years of experience in telephone customer service, including sales, tech support, training, recruit and customer care. Familiar with major customer service software, conflict resolution, and possess a positive attitude. Aiming to use my proven skills to effectively fill the role in your company. Experience November 2015 – June 1, 2018 Consultant, sutherland global services During my 3 years tenure at the above institution, my goals and targets were not only met but surpassed. I impressed my clients and managers that I was occasionally given the roles of Active Supervisor and training assistant and many of my calls were often used in training/coaching sessions as prime examples great of customer service. I am also extremely adaptable, I have had to adapt to different systems, handle inbound and outbound communications as well as voice and non-voice operations. Education black river high school (Black river, Jamaica) Graduated 2013 with Caribbean Secondary Education Certificate (CSEC), 8 CSEC English Language (I) Information Technology(II) Mathematics(III) Geography(III) CHEMISTRY(I) Biology(II) Agricultural Science Double Award(II) Skills Digital Communication Skills Proficient in the English Language Time Management Skills Competent in Information Technology ( Microsoft Office Tools and Internet research and applications) A great actress Excellent at multitasking Able to work dependently or independently