Reshma Prasad

 Reshma Prasad 113 Ryhill Road SUNNYBANK HILLS QLD 4109 AUSTRALIA Mobile: - E-mail:- Customer Service Employment Skin Therapy Employment Care Working Employment Lost Baggage Attendant July 2017 September 2017 Brisbane International Airport Aerocare for Virgin Airlines Baggage Services Make announcements to help passengers locate the Carousel for picking up their baggage Key in complaints regarding any baggage loss/damages Rush Tag baggage processing Taking left behind bags through customs/x rays Picking up bags from appropriate Carousel Redirecting guests to the appropriate desk for enquiries Communicating with colleagues through the Ground Radio Paging guests to receive their messages regarding left behind bags Beauty Therapist December 2016 July 2017 Ripple Mobile Massage and Beauty Provide mild facials (sheet and clay masks) Body treatments (scrubs) Use of hot towels for further indulgence Applying Hot Stone massage therapy Providing massages using the Swedish technique and aroma oils Deep Tissue technique applications Applying foot reflexology Providing Indian Head massages Delicately giving Pregnancy massages Mini Manicures/Pedicures Recommending Home Care All treatments provided at Client’s Address Planning the order in which to carry out the treatment as included in a package Care Worker (casual ) April 2007 December 2015 Diversicare Provide expert assistance to the elderly in a home environment Attend to daily health needs and personal care needs Promptly assess needs and carry out duties in a kind and caring manner Build rapport with each person ensure their medication is given Able to anticipate their needs and requirements Responsible for maintaining a high standard hygiene and cleanliness Accompany to community events ensuring my car is reliable and safe travel Coordinate daily duties, serving meals, shopping and doctor's appointments Use of English and Hindi language skills. Child Carer Gumdale Out of School Care Centre March 2008 - June 2008 Stretton Out of School Care Centre June 2008 - October 2008 Showing a genuine interest in the care and safety of the children Confident first aid abilities and capable emergency response if necessary Built rapport with parents, centre managers, staff and children Overcame cultural and language difficulties with kindness Worked as part of an effective team to ensure a safe environment Organize indoor and outdoor activities for children of varying ages Manage multiple responsibilities in a kind, caring manner. Food and Beverage Attendant May 2006 - Nov. 2009 Dawat Indian Restaurant Built client relationships with a high level of customer services Warmly greeted patrons on their arrival, use of names with bookings Ensured quality and presentation of food was of a high standard Customer focused, guaranteeing patron satisfaction Addressed all requests in a helpful and prompt manner Ensured the ambience of the restaurant was pleasant Ability to prioritize tasks to ensure high quality services Aware of Occupational Health and Safety requirements Worked as part of an effective team coordinating supply of food Able to problem resolve customer service issues Duties included front and back of house cleaning duties Responsible for cash, credit card transactions and till balance. Administration Employment Data Entry Operator Commonwealth Bank August 1999 - August 2001 Commercial Computer Centre July 1999 - August 1999 Building client relationships with a high level of customer services Liaison with staff, manager and working in a team environment Opening accounts, handling customer enquiries and data entries Addressed all enquiries in a helpful with current informative knowledge. Hospital Employment Receptionist - Mater Private Hospital Administration Clerk - Mater Private Hospital Page 3 RESHMA PRASAD E-mail:- Education and Courses Certificate IV in Beauty Therapy – Australian Institute Skills and Training QLD 2016 Certificate of Attainment Business Studies / Medical - Lorraine Martin College QLD 1994 Summary: Interpret and apply medical terms appropriately Participate in Occupational Health and Safety Maintain patient records -apply principles of confidentiality Privacy and security with medical environment Responsible Service Alcohol Daniels Association of Australasia - Completed 2015 In-house Training Diversicare • Fire Safety • Cultural Awareness • Manual Handling Formal: Senior Certificate (Year 12) - Runcorn State High School Brisbane WORK SKILLS Able to follow instructions as well as having a sense of responsibility Customer service and problem resolving skills Diplomatic, sensitive and able to anticipate the needs of others Situational awareness and natural communication skills Interpersonal skills with a calm and compassionate manner Able to prioritize duties within time restraints Flexibility to adapt to new environments Organizational and coordination skills Calm and clear headed under pressure A team worker, able to work cooperatively within a team Able to maintain a high grooming standard whilst working Confident with quick learning abilities Data Entry and touch typing. Computer literate Attributes Helpful and encouraging with a positive attitude Reliable and easy going nature Polite and courteous with a friendly manner Personal Data Date of Birth: 13/01/1975 Health: Good • Driver's Licence and reliable car • Current Australian Passport expiry 2025 Overseas Travel: Most Asian countries. New Zealand. Vanuatu Fiji (Place of Birth) Interests: Swimming. Fashion shopping. Movies. Listening to music. Family and friends. Socializing. Languages: Fluent English and Hindi Referees Anna Wong/Nancy, Coordinator, Diversicare Mobile:- Beata Drozdz, Coordinator, Diversicare Mobile:- Mr. Vikash Naidu, John Harris Solicitors Mobile:- Availability: Two week notice required Page 4 RESHMA PRASAD E-mail:-