Rexelle C. de la Cruz

In my 2 years and 3 months experience call center industry. I effectively manage a high-volume of inbound and outbound customer calls. Addressed and resolved customer product complaints empathetically, technically and professionally. Gathered and verified all required customer information for tracking purposes. Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment. Acted professionally and patiently when addressing negative customer feedback. Ensure that the customers receive high standard of services. Efficiently builds a good relationship and utilizes skills of workforce. Efficiently sorts out all kinds of service and products related complaints of customers instantaneously.