Reynaville Timario

Reynaville D. Timario Diligent customer support representative with 7 years of experience at a high-volume call center. Seeking to leverage a fast-paced work ethic with top-rated customer service (100%) to help the company grow and meet future demands. A customer service email specialist seeking a challenging yet rewarding role where I can use my experiences providing fast, accurate, and empathetic support to a wide range of customers. Contact Information Address: Sto. Niño Gotamco St., Agdao, Davao City, Davao Del Sur, Philippines Contact number: - Email address:- Work History Part-time Virtual Assistant (Freelancer) Real Estate Jan 2023 – Present Admin tasks such as email management, data entry, and calendar management. Calling leads and setting appointments. Customer Service Advisor – Concentrix March 2021 - May 2023 Helped a large volume of customers daily with a positive attitude and focused on customer satisfaction. Resolved concerns with products or services to help with retention and drive sales. Responded to customer calls and emails to answer questions about products and services. Responding to customer needs through competent customer service and prompt problem-solving. Customer Service Specialist – VXI June 2018 - December 2020 Responded to customer requests for products, services, and company information. Answered customer telephone calls promptly to avoid on-hold wait times. Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Updated account information to maintain customer records. Credentialing Specialist - Flatworld Solutions January 2015 - April 2018 Manage the end-to-end credentialing process for new and existing employees, contractors, or service providers. This includes gathering and verifying information such as education, licensure, certifications, work history, references, and background checks. Carefully review and evaluate submitted credentials and supporting documents to ensure accuracy, completeness, and compliance with regulatory and organizational standards. This may involve verifying the authenticity of documents and contacting relevant institutions or agencies for confirmation. Hard Skills and Soft Skills Zendesk Zoho Freshdesk RedX Vortex KVCore Microsoft Office Google Suite/Workspace Calendly Asana VOIP such as Vonage, Ring Central, Openphone Slack and Zoom Typing 65 wpm Inbound and Outbound phone calls Data Entry Excellent communication skills Ability to hit sales. Technical Support Customer Relationship Management (CRM) Education Undergraduate - Jun 2012 to Nov 2014 University of Mindanao | Matina, Davao City Bachelor of Science in Accountancy